Northern Tool + Equipment — Attraction in Des Moines

They only get one star because employees were anything but helpful. Employee was not able to answer questions about items and then said "that's all we got" but he sure wanted us to tell the cashier that , "Doug helped us"? He did???? We get to the cash register and the cashier was to busy playing on her phone to see someone had left a cart of supplies in the isle so you couldn't get to the checkout. Maybe they just walked out since she wasn't paying attention??? She didn't look up until I asked if she was waiting for someone and then asked me to turn and go around to which I said no. We asked someone for shop towels and the young man shrugged and said he only worked part time cashier...funny thing, the box of shop towels were on the shelf behind the cash register. Cashier did say they had over 10,000 items...not sure how that explains the lack of customer service, I know stores are trying to hire anyone but if you can't take pride in where you work or give the job you are being paid to do you full attention, you don't deserve the job. Northern tool, we...

Purchased a power washer from them, took it home and as soon as it fired up there was water spraying out of the pump. Took it back and was told we could not return it, they had to make sure we didn't break it. We told them to we just purchased it but that did not matter. The manager Dale Heiny something told us they would replace the pump if we were not responsible for its defectiveness, but if they decide we were responsible we would have to pay for the repairs. My wife and I told him that we were not paying for anything more for the defective power washer and if they decide we are responsible to shove it up his @**.

Got a call 2 days later saying they are ordering the pump for it. Needless to say we will not do any business with this company again and went and purchased Craftsman power washer from Sears. Northern Tools is not a place to...

Went in at 3pm Sunday. Parts counter closed and was trying to piece together a water inlet valve for my northern pressure washer. Had several different packaged pieces in my hands looking at new floor models to get a comparison with the one I own to try to get something that would work . I put everything back because there's nothing on the floor I can use. As I'm walking towards the door there are 3 employees 1 at the end of each isle where I just was acting like they're rearranging items . Not one of them asked if I needed any help or even made eye contact with me . I can only assume I was being watched as a potential shoplifter. Cold customer service and I guess you're guilty until proven innocent. What an insult!. I have enough cash on me to buy a high end pressure washers and this is how you treat customers? I don't recommend...