LA Fitness — Attraction in Downers Grove

Dear LA Fitness Team,

I’m reaching out to file a formal complaint regarding an incident that occurred today at your facility.

While I was entering the gym using a guest QR code registered under my wife’s membership, a staff member who identified himself as a manager named Alex approached me. Without any courtesy or proper tone, he called out to me saying, “Hey, come here” — in a manner that was abrupt, dismissive, and frankly, disrespectful. I was shocked by the way he spoke to me, especially coming from someone in a managerial position.

I understand now that guest QR codes must be used with the member physically present. However, I was never informed of this rule when I first signed up for my own membership two years ago. No staff member ever explained this policy to me, and there is no clear signage or communication to that effect when using the app or checking in.

Rather than politely informing me of the policy, Alex chose to speak down to me in a way that was completely unprofessional. For a nationwide gym brand like LA Fitness, I expected better customer service and staff training, especially from someone claiming to be a manager.

What’s more concerning is that, if memory serves me correctly, this same individual may have been previously dismissed from your Naperville location — and now appears to be managing another club. It raises serious concerns about how such behavioral issues are being...

I’ve been a member of XSport Fitness in Downers Grove for quite some time, and while there are many positives, there are areas for improvement, especially after its transition to LA Fitness.

The gym itself is well-maintained, and the equipment is in excellent condition. The staff is consistently friendly and welcoming, which I’ve always appreciated. The facility is generally clean, though the men’s bathroom does have a persistent odor issue, and paper towels in the locker rooms are often unavailable.

However, since the transition to LA Fitness, I’ve noticed a decline in certain aspects. A few months before the transition, I was offered a membership renewal at a discounted rate, which included a buy-one-get-one-free deal. While this seemed like a great opportunity, the hours of operation were later changed significantly, without clear communication. As someone who works late hours, the new schedule prevents me from working out at my preferred times, which has been disappointing and disruptive to my fitness goals.

Had I been informed about the impending changes, I might have reconsidered renewing my membership. Transparency about such significant adjustments would have gone a long way in maintaining trust and satisfaction among members.

I hope the management takes these concerns into account to improve the experience for all members...

I was really hoping to see improvements when LA Fitness bought out XSport. Apparently, LA fitness likes to save a few dollars a month by using tiny, wet disinfectant wipes instead of paper towels. They took out 8-10 paper towel dispensers and left only one in the bathroom. It is literally empty half of the time. Every other day, it will be empty for hours or all day. If you wipe down equipment, you leave it wet. If you sweat, you have nothing to wipe down with. Where's the logic in leaving only one paper towel dispenser available? Even the other LA fitness clubs have 2-3 dispensers in the bathrooms so that if one is empty or broken, there is always backup. The 75th location has a long history of poor management. And why wouldn't they? Xsport never took care of its employees and moved management around all of the time. I downsized from the club 10 years ago when they discontinued their towel service. It wasn't worth paying triple the cost. Unfortunately, they still don't fix things for days or weeks at a time. The only thing good about this place is still the 24/7/365. If that ever changes, there would be no point to coming here when there are...