Doland Jewelers of Dubuque — Attraction in Dubuque

I get it..reviews are important. So why didn't you deliver? Oh, that's right..fake reviews! My story: Thanksgiving engagement plan. Gobs of food. Meeting the "future in-laws". Get Steve's permission(future father in law) for Cheryl's hand in marriage. Sweating like a fool with a rock in my pocket and hopefully she says yes. All I needed was one thing, the ring. I needed a nice ring at a fair price. Let's Google this. Four Real Jewelers in the area. No malls, I don't trust the chains. Visited each jeweler in town. We're moving back home so buying where it locally was a must. Now for my experience at Dolands. Nice store, looks good. Read the reviews, here's where it gets revealing, there is recent rash of 5 stars with "great service" & "great selection" online. Sketchy but hey, they have been around a bit, so let's get me a ring. Saturday morning when I visited and was given the sales presentation, 4C's and all that. Asked for my budget. Gave it to him. He seriously looked disappointed! "We have some " petite solitaires" but when I asked for something in the cushion cut that she wanted I got a "We don't have that small of a size in stock. " Me: "Can you get it?" Him: "Why don't you leave your info and we'll do some research." Fine. No call in a week. Sad part and why the 1 star. I called them, you know, to try to buy something. Girl answered and all I can say is she must of thought she put me on hold. Talk in the background had one sentence that still stings a bit. "..when he gets a real budget we'll have options, tell him....." I hung up. Get's better for me though. Went somewhere else. Treated like a person. Bought ring. Got a Yes from Steve, then Cheryl. I'll get a better job, earn more, buy her a better ring in time. Just not...

Doland Jewelers is a familiar name in Dubuque for a variety of reasons. When you walk in the front door you are greeted like family. They are very attentive to all of your questions no matter how big or small your purchase may be. When I approached Chris Reavell about crafting a wedding band for my upcoming wedding, she was very eager to help. She worked with me diligently to achieve the goals that I set for my ring. I had three things in mind due to my life circumstances. The ring she designed not only met my expectations but fully exceeded them. The beauty is absolutely amazing; the craftsmanship she displayed was incredible; lastly it is remarkable how much a small and sparkly item can provide such a big and warm feeling in one’s heart. Every time I look at my ring, it brings back beautiful memories of my wedding day as well as the excitement that Chris brought to me when she presented a beautiful box with my wedding band. Thank you very much to all the staff for helping make my day the most...

So I don't normally don't this, but this company deserves praise. A few months ago my mom's wedding ring that I wear daily cracked in the shank. I needed to get it fixed, so I took it to a jeweler I had another ring fixed at. Needless to say they didn't fix my mom's ring, in fact they made it worse. So bad in fact I couldn't wear it for fear it would come off because it was now bigger and the shank was much thinner than once was. I thought about taking it back and complaining, but I was worried they wouldn't be able to fix it. I finally decided I wanted my mom's ring fixed, and my sister recommended Doland Jewlers, needless to say I am not disappointed!! In fact I am so happy I took it there because they did a fantastic job!! It is better than new, and I can wear my mom's ring again!!! Thank you Doland, I highly recommend them to anyone who needs repairs, customer service was great and I also got my ring back in...