Duluth Lawn and Sport — Attraction in Duluth

I brought my 4 wheeler that I purchased from Duluth Lawn and Sport in for service on a couple issues, to fix a flat tire (specifically to put a tube in) and address a problem where the engine would die if I turned the steering hard to the left. Initially the service representative was extremely rude telling me that 4 wheeler engines dont just cut out when turning until I was able to reproduce the issue in the parking lot. Then he proceeded to tell me that having lanyards on the key ring will cause that behavior. I told him the lanyard I put on it was only for bringing it down to be serviced and that normally I don't have anything attached to the key. I removed the lanyard and again was able to reproduce the engine cutting out with a hard left turn. He finally stopped arguing with me and said they would look into it. I told him in talking with a Polaris rep, there was a known issue with the wiring harness causing a short and they should look there. He laughed and told me to let him do the diagnosis. Upon receiving a call to pick up my 4 wheeler 2 weeks later, they informed me that the issue with the engine cutting out on a hard left turn should be fixed, and that my tire had mud and grass on the bead which was causing the leak. They did not put a tube in like I asked, and 2 weeks later the tire was again flat and I had to bring it in to a reputable tire shop that put a tube in to fix it. There was a small slash on the inside of the tire near the sidewall that wasn't able to be patched so a tube or a new tire was the only solution. As well, my 4 wheeler continues to have the engine cut out on hard left turns, albeit slightly less frequently than before. Duluth Lawn and Sport charged me nearly 200$ to do absolutely nothing; essentially crooks that took my money without addressing a single issue that I brought my 4 wheeler in for. I will never do business with them again, and will tell anyone I talk to, to never do business with them. I STRONGLY recommend finding a different dealership...

A great buying experience. Recently moved to the area, about 45 minutes from the store and purchased a JD lawn tractor. Closing date for the house keep being pushed back and they had no problem with storing until I was able to move in and had the space. Since it was late fall at this point they even offered to put the blower on for no charge. Purchased two ATV's early spring and again the process was awesome. Only issue was with Polaris and the amount of time it took to get the ATV's to the store. Once they were in they were ready to be delivered the next day. Had one issue with one of the ATV's, called the next business day and they were out to the house by noon to fix the issue. Price for ATV's in general are ridiculously over priced but they were less than the Polaris website and other dealers. Best part of the buying experience was able to walk into the store and people were there to help, unlike a car dealer that sells ATV's 3 miles from my house were I would walk in and no one ever came up to me. In the modern day of Covid where customer service has gone down the crapper it is good to see a store still trying to make the customer happy. I hope if I need service on a vehicle the service department is as...

Came in to look at snowblowers with intent to purchase (almost $2000 sale at the end). Was ignored on the sales floor for about 10 minutes until we went up to the desk. Larry the sales guy walked in back when he saw us approach the counter, then finally came back out to help a couple minutes later. I was basically just a dollar sign to him. Very short with myself and his very kind co-worker who was trying to ring up my sale, as Larry was busy in the back again. Failed to give me a demo on how to run the blower, just ran off to the next sale immediately after handing me the receipt. Should have done my research before purchasing here, as both ACE and Northern Tool had the same blower for $200 less I noticed after purchasing. Also, didn’t even give me enough gas to run the blower for more than 5 minutes. Definitely will NOT recommend Duluth lawn and sport because of my experience with Larry, and I will not be back there...