Now, the equipment is good. The new leg press equipment is dope. Decent environment. Most of the members are good. However, my complaint goes with the staff. Dom the general manager, Dom, who, number one, canceled my membership only because I left an honest five-star review. And in the midst of the conversation of why I left a review (a conversation he wanted to have by the way while I am clearly on the treadmill getting a workout) well, I thought we were having a conversation, he got defensive and tells me, while I'm on a treadmill, that he canceled my membership. Then I asked him why he canceled my membership? He could not give me a decent answer. Of course, that led to an argument in front of everybody. And then the police was called. Why? Because he did not know how to handle conflict with a Planet Fitness member who respectfully will not be treated with abuse of power (management privilege) and cancel a membership I paid for, for no honest reason nor integrity. I never disrespected him in the middle of our conversation, I did not disrespect him, the staff, nor any member that led to the canceled membership. Dom, simply couldn't take constructive feedback on how that specific Planet Fitness is doing well and where they could be doing better. That's not a way to run a Multi-million if not billion dollar business last I checked.
Number two, let's talk about Chris from the front desk. It seems Dom hires people he gets along with other than work ethic. He helped me get my membership transferred to this location (deeply regret but Chris was helpful in doing that so good job for that) with that being said, In my professional opinion, the staff are the first people you see or interact with when walking inside the gym so it matters who you hire. When it comes down to him, it seems like he doesn't care about his job (which is fine, who always does but not when you cleaning the bathroom is big deal to you keeping members from using a clean and healthy bathroom/shower) Not only that, he seems to always be half asleep. Not only that, it seems like you have to pinch the guy to do any kind of work. How do I know? Wet floor signs that linger for days after having moped, I use the showers every day, I'm in the bathroom every day and probably see it clean maybe twice a week. And when he does a good job, I'll tell him and the staff to keep it up and good job. But whenever you tell them to do better, they don't even make it a welcoming environment/space for you to give them constructive feedback. So what is my point? I believe all these reviews are only because the staff do this thing where they like to be cool with you just so you can leave a good review and he on their good side. But if anybody gives them any kind of constructive feedback, they'll turn on you and make it an unwelcoming environment for you, like turning on the lunk alarm. After this and this experience, not only am I never returning to a Planet Fitness. Because that is not how you treat a paying member by canceling his membership because his not your 'buddy' but a man answering your question on how I feel about the gym you manage (I never asked for that survey email to be sent to me lol so I gave an honest answer) The staff was treated with nothing but respect. As a daily 7 day a week member, the whole staff Night and day shift is known by name. There's also Ali, front desk, There's also Sean at the front desk, There's also Julius at the front desk on Saturdays, etc.
As a business, you should take constructive feedback or criticism and do better. That's how businesses improve. But this is not a manager that knows management or how to manage based on objective cues picked up and his way of dealing with conflict or disagreemens. And my background in management shouldn't even matter. to have power over me because I leave you constructive feedback. Other than that, it's a decent gym. They have good equipment. They actually have new equipment that I thought was pretty good. However, Dom doesnt make it a welcoming environment for anybody who is not...
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