I'm going to send a follow up review after the completely fixed my problem I brought it in for a simple speaker issue all they had to do was exchange the speakers they told me it would take an hour or two maximum three after they push me off on Thursday said they didn't have time to see me although I called at 10:00 a.m. at the time the store opened on Thursday of last week so no problem I understand I bring it in at 10:00 a.m. Friday morning they tell me it's going to take 2 to 3 hours I set up by 40 my phone for businesses on my tablet which was a fire tablet which is very limited in its ability to perform Google tasks which is primarily what I use for my chemotherapy treatment and correspondence to my doctor No one called me on Friday for an update when I called three separate times oh it's where almost done we're almost done we're almost done by 7:00 they told me how to keep the phone overnight because they when putting the phone back together broke the motherboard and now have to figure that out because they put a new motherboard in there and it didn't work properly so now we are on Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday no correspondence from there whatsoever other than what I called and they told me they didn't have the replacement part here we are Sunday and I was pushed off once again by them telling me they'll have to call me back because we're not sure if we've received the part yet not sure why you don't know if you have the part it's a very small store with a dozen doesn't employees and I've called repeatedly so they should know me by my name by now and I felt they should have put a priority on my phone since they broke it further. tomorrow I start another chemo session where I won't be able to leave to home for 10 days so I'll have to enlist someone in my small group of support to follow up and fix the issue with this company because it doesn't appear that they will be able to get back to me by 5:00 p.m. today solve the problem by 5:00 p.m. which is when the store closes very disappointed especially since this company has an excellent rating all around I never would have expected the non-responsiveness and the half-heartedly work that was put into bringing my phone back to a full working condition yet is a warranty issue so there are billing is I'm not paying for it Don't worry about it I'm worried because my phone does not work therefore I had to purchase a Galaxy tablet that ran on Google because I was not able to perform my job duties very very disappointed in the efforts of this store I will let you know with an update when it has finally been fixed to my satisfaction