John Sauder Chevrolet of New Holland — Attraction in Earl Township

I called the parts department this morning to see how much it would be to replace my ONLY key fob that I lost a few days prior. I let Mike know that I lost my ONLY fob. He proceeded to tell me that the replacement of the fob would be 125 + 15 to cut the key + tax, and he told me the paperwork I would need to bring as well. I told him I would be down there that afternoon to get it replaced. When I arrived, Mike and another parts associate told me that there was another gentleman coming in for the exact same thing. The other customer arrived shortly after I did we were both seen at the same time. The other customer however left a couple minutes before me and his price ended up being 144 and some change. Being that we came in for the same thing mine should be the same price right? Nope, mine was $10 more (which is not a big deal but it seems strange). Then Mike asked me if I had the original key fob. I repeated to him, "no I told you that's why I'm down here is because I lost my ONLY key fob" he said that I would have to find that key fob to program this new one. [!!!!!!!!!] Here's the thing... if I can't find the old one and I told you I was coming down here to get a new one because I can't find the old one, why would you tell me I then need the old one to use the new one after I've paid for it?! That's something I should have been notified of during the initial phone call. Then he said after I could tow the car down here to get the new key fob programmed which is an additional $50 for a tow and according to the programmers $140 to have programmed. Like I said, I wouldn't have wasted the time to come down here and pay $150 for a key that doesn't even work. I was just trying to do this so I didn't have to keep looking for my key. All the gentlemen at my job say if I'm going to buy Chevy, buy from this dealership. I'm in the market for a new Chevy truck or Toyota truck - I'd rather buy American - but if the parts department is going to act this "weird" over a key, who knows how sheisty the...

I hate when people leave reviews like this but you have really upset me. Let me start off by saying I have been in the dealership business all my life. I have held almost every position possible from sweeping floors to parts and service director when I left the industry. I am no longer in that business and am self employed. I own 5 Chevy's that you USE to service but will never touch again. I brought one in today and wanted you to do an emissions inspection on it. Have it fail. Then proceed with diagnosing and repairing codes for system lean bank 1 and system lean bank 2. If you had gotten to a certain dollar amount I would of wanted an emissions waiver. I am totally aware of the process as I still hold both my state inspection license and emissions inspector license. You could not even take the time to listen to what I wanted done and assumed I just wanted you to do a waiver from an emissions I had done at another shop. So now on your assumptions you lost a customer. You were totally unwilling to even listen to what I wanted and were set on your assumptions and even started walking away before I could even finish talking. That is unacceptable and rude behavior for a service advisor. Let me offer you a piece of advice. Never make assumptions on anything with anybody. More often than not in life and business it's the guy you don't expect to spend the most that usually does and vice versa. You cannot go through a career in a customer service position making assumptions about things as the truth will most likely elude you. Again I am upset and disappointed in what happen today as I have been a customer for a few years. Update. Gave them another chance and tried screwing me out of 1300.00 for something that just needed a...

I've had over 35 cars, some new and some used. Generally I don't like dealerships. They tend to be high pressure, over charge , and offer you things you don't want. Used cars can sometimes be as challenging as new cars in terms of what you will go through in the buying process. Enter John Saunders Chevrolet in New Holland PA. By far this was THE best experience I've ever has buying a car, used one at that. The process started with my salesman Joe Griffin. I was interested in a used Corvette. He send me pictures and answered any and all questions I had. He seemed happy to assist me totally unlike other places where it seems like you are bothering the sales staff. I drove over an hour to check the vehicle out. Joe was totally professional and applied no sales pressure at all. After a lengthy test drive the paperwork and negotiations started. Again unlike other dealers where there is back and forth and arm twisting, this process took minutes. Paperwork was lighting fast. Before driving away that day, the dealership did an outstanding job of waxing and detailing the car. While this took a while, I was more than happy with the results. I was provided a list of what the car needed as well as what the dealership did in terms of maintenance. Every single person at that dealership was very pleasant and professional. I see why they get such high ratings for customer satisfaction. I will never get a Chevy from anywhere else. Joe Griffin gets a 10 out of 10 rating. Not bad for a New...