Aquaridise — Attraction in East Brunswick Township

First and LAST time at this store! Had our experience been good we would have been repeat customers! We are new to the area and wanted to leave with multiple fish and have a new place that we could go from now on for supplies for our aquarium etc. My husband asked the workers about pricing on a few fish to make sure they matched the label before they bagged them up (the labels had prices but every time we asked it seemed they were just making up higher prices off the top of their heads that didn't match the sticker) After the second one didn't match what the label said I started to think they were trying to up the price! Looked around for quite some time and narrowed down what we were pretty sure we wanted my husband told the guy we were ready and he looked at us and went into the back room. He came back out and we were making eye contact so he would come back over (there was only one other person in the store) and he went to the front of the store where that person was being checked out and started talking to them and his coworkers. After a few minutes he comes over and says he realized we were talking to him earlier after he had already walked away (strange that he waited so long to come back over and say that to us) He then said I'll be right back, goes to talk to the other workers and guy that they are checking out for about 5 more minutes then sends a different guy over to help us. We told him which we wanted but then my husband figured he should probably make sure the price is AS LABELED before the guy goes through all the trouble to get the fish and bag it since everything we previously asked about didn't match up. He points to the fish we want and verifys the type of fish it is, the guy agrees and says yes that is that type of fish. So my husband proceeds to say okay so it's 9.99 then turns to ask me if I want another one and the the guy says NO, and proceeds to tell us it's DOUBLE the price that's listed saying it's actually 19.99. My husband and I were so aggravated he just told us yes that is the type of fish it is (the label listed the type of fish and the price) yet he's now telling us it's actually double what it says??? We said how is that possible and why is it that every single fish we ask about somehow what you have labeled is incorrect and the price is actually higher? The guy said we just didn't get a chance to label it yet which made zero sense bc there the label was on the tank of the type of fish he TOLD US IT WAS with the price yet when we read him the label he says no and says it's actually double what it says? Don't ever shop here! They made us wait around for help when there were THREE guys working and only one other customer in the store. Why does it take 3 employees to ring up one customer when we clearly needed help and we're going to buy things as well. Horrible customer service, and nothing is correctly labeled....

The only reason this store is getting a 2 instead of a 1 is because two of their workers spent a great deal of time discussing pros and cons of different items with me. Other than that my experience with Aquaridise has been horrible. I spent $500 on lights which we special ordered through them, I was pretty happy because they were $25 less than online pricing. However, when I called to make arrangements to pick them up I was told that there was no record of a payment being made and I could pay when I came in. I informed him I had paid in cash that day in full. Thankfully I had my receipt! It's amazing to me that they didn't keep a copy of the receipt attached to the purchase order and that they didn't notice a surplus of $500 in their register from that day!

The next problems were they ordered black lights when I had ordered them in white which I didn't complain about because it was the same brand so it's not a huge deal. Then when I asked for the bracket to hang the lights that I had also already paid for, he said it hadn't gotten ordered but he would try and get it here the next day or on Monday. They apologized for the mix ups when I was there and I went on to spend around $200 more that same day.

I called the next day to see if the bracket was there and the worker that day said it wasn't in but they had a $40 one I could buy. He said the one I ordered had probably shipped but he couldn't be sure since he didn't have access to ordering and tracking info etc. I told him another local store had three in stock and could I receive a refund so I could purchase what I needed that day. He said hold on and then came back on the phone confirmed the price and item and said it was there in the store, his mistake. So we went all the way there and they didn't have it! We were again offered the $40 one or we could wait another week for the right one to be ordered but decided to cut our losses and take the refund so I could buy the $25 one I wanted at the other store.

I appreciate the workers willingness to help customers decide on products but management needs to seriously step up with their ordering system or they need to stop taking special orders until they have an organized system that actually works. They lost a long term customer because of it. There are too many nearby fish stores to have to deal with consistent bad...

I've been to Aquaridise twice (and hopefully more).

The first time, I was just setting up a tank and bought 8 white cloud minnows after talking to two employees (one was possibly the owner). The employees seemed knowledgeable and I appreciated that they didn't try to sell me additional equipment. An employee (maybe the owner) asked if I had an air pump to my aquarium (I did not). Instead of trying to sell me one right then, he just suggested that I monitor the minnows to make sure they weren't showing signs of lack of oxygen. The minnows were healthy and doing very well.

My second visit, the store was packed! The variety of fish also changed. I bought a few guppies. I had to wait a little to get help since there were many people, but it did not seem unreasonable given the amount of people in the store. Upon getting my fish, I also placed an order for red cherry shrimp, which they said they'd get in. So that'll be my third visit.

Anyway, I thought the selection of fish is very diverse and changed heavily between my two visits (maybe a few months apart). They also appeared to be happy to make special orders (work orders); based on some expensive/exotic fish present, I think they order very fancy and rare fish (hundreds to thousands of dollars!!!). The employees appeared knowledgeable and as I said, I didn't get the feeling that they were trying to sell me things that I didn't need.

I would definitely recommend Aquaridise for aquarium needs, from simple to exotic. I still visit my local chain pet store, but this is a great addition with...