Mattress Gallery at P.C. Richard & Son — Hotel in East Brunswick Township

Any other time I would post a 5 star review. I have used them before and had amazing service. This time I am just absolutely disappointed with the service from what it seems to be the sales person. I am assuming the sales person is new considering I knew more about appliances than he did. But I was ok with that cause he was willing to do his research and look things up. They kept there word and matched prices within 30 days. Than you get a phone call from the salsa person saying your one appliance is not available when he promised everything the same day. Ok not a big deal. I get part of the delivery and they were great. Sales guy calls a couple days later. Offers delivery of your appliance that Sunday on a holiday weekend. Tell him can’t do it. Offers that Tuesday after the holiday weekend. That works for me. Come Tuesday I don’t have any calls or anything showing I am getting my appliance. Call the store turns out they don’t deliver the weekend of holidays or the day after one. Not an issue but why was I scheduled. Obviously I wasn’t and was jerked around by my sales guy. And the appliance still wasn’t even in. Couple days go by and I get an email saying I am scheduled for delivery. Meanwhile the sales guy just scheduled and never tried calling me. I recall the store asking what is this about and they said here I will let you talk to him meaning your salesperson. I want nothing to do with him cause all he has done is make stories up and made this experience miserable. I will never use...

I had an amazing experience today at P.C.Richard & Son, East Brunswick. Liz was amazing and so helpful. She was patient, understanding, and knowledgeable about the product she has. She helped us a lot to get the best Queen size bed frame and mattress that’s actually suitable for my disabled relative. Luke the manager was really helpful and wonderful as he made our purchase as easy as possible with the best price and the best deal. Thank you so much Liz and Luke for the amazing teamwork and the best customer service. Appreciating your patience...

We have shopped with David S. previously for small items. This time we needed large kitchen appliances. David guided us through the process and recommended the perfect things for our needs. He is very professional and knowledgeable and a pleasure to work with. We have already recommended him to our family and friends. I’m sure we will be using his services again in the future and suggest anyone reading this review...