Red Door Boutique — Attraction in East Hampton

Be careful of the return policy. Never a cash refund and only 14- days to exchange for store credit. While I appreciate the challenges of retailers, this policy is far more stringent than almost any other retailer I’ve found. As a matter fact in today’s environment , many retailers have become more lenient with their policies, vs less.

For reference, I spent a substantial amount of money the last time I was there, purchasing dresses for weddings, and some seasonal work clothing. I’ve also often recommended Red Door to friends as almost a hidden gem and worth the trip. However, when I tried to return/exchange an unworn dress that I had bought amongst others for weddings, I was informed of their long-standing 14 day policy. I would never have expected a cash refund, because I was trying to return this 6-weeks later. Yes, a longer than usual time for me, but my time in recent weeks has been consumed by working full-time, traveling for work, traveling for weddings, and having an elderly parent requiring extra care after/during an extended hospitalization. I understand “buyer beware” and of course it’s my own fault but I didn’t read the fine print on a receipt. I’m not sure how many women out there to read the receipt every time they purchase clothing? If you have such a stringent policy, I would highly advise that your staff highlight that to anyone as they’re checking out. That was certainly not highlighted to me.

Not allowing use for store credit while still very much in the same season is a poor customer service policy and unlike most other retailers. I understand limitations of small businesses and have tried to support them whenever possible. I’m simply asking small business to understand the environment that we are in, often with limited time to make an extra trip for returns. The red door also has a very small space that is not private at all for trying on clothing and it’s often more comfortable to try on at home. That said, we should support business owners who value their customers time, as well as their own...

Come here for your prom dress, you will not be disappointed! After going to Atiana’s last year, we wanted a more pleasant prom dress shopping experience. Red door boutique was wonderful! They had a beautiful selection of prom dresses, with knowledgeable employees helping to measure the guest, hand select and pull each dress, as well as help with zipping and trying the dresses on. My daughter found a gorgeous dress she loved within the first few dresses. It was a calm, 1:1 experience that can’t be beat! We are looking forward to going back next year for another prom dress appointment, and even before then to do a little shopping in their...

What a GEM!!! I HATE shopping. I do not enjoy it at all. And being super small, I'm seldom successful (which make it all the more unenjoyable/frustrating). I stopped into Red Door last-minute to try and find an outfit for a holiday party and it was, much to my surprise, such an amazing experience!! The ladies were sooooo helpful and not at all bothered by my pickiness. They found a gorgeous dress and cover up at a very reasonable price in record time. I did not have high hopes going into the store, but I gave it a shot and I am so glad I did. I will definitely be...