U-Haul of East Los Angeles — Attraction in East Los Angeles

The customer service at this location was poor. There was no greeting. I acknowledge that it was a busy morning for your staff today, but while two of the three workers available to assist the customers were outside with other customers, the one employee remaining decided to take a call and spent about 10 minutes assisting the customer on the phone.

Since about 8 other customers had been waiting in line for about 25 minutes by then, the priority should have been given to the in-person customers, not the one who conveniently called in and avoided a considerably long wait. Also, no one apologized for the delay in assisting us with our business. In fact, I arrived timely to my 9:00 am pick-up appointment for a van which I had reserved yesterday. But I was finally helped at approximately 9:30am.

Furthermore, the young man who received my returned van rental was not just unprofessional but insulting toward me as well. Even though the gas that I pumped after I was finished using the van showed the same fuel level as when I picked it up (if not slightly higher), he indicated that I owed an amount exceeding $9. When I questioned this, he said that the fuel level was lower than it was when I picked up the van. However, I recalled vividly seeing that the fuel level matched or exceeded that which it had at the time of pick up.

He suggested that I changed the fuel level on the U-Haul questionnaire to cheat on gas. However, I was going based on the fuel level reading as indicated in my contract, which apparently varied from the level shown when I took a photo that showed current mileage and fuel level. Since I pumped gas to raise it to the level shown by the photo that I submitted, I did not understand why your employee (whose name I did not obtain--although it appeared to me that he may be of Asian descent) would insult me by suggesting that I was trying to cheat your company by stealing gas. After I explained to him that I had pumped gas at a nearby Arco gas station, he asked to see my receipt. At this point, I walked into the van, which was running on idle, and confirmed that the fluid level matched or exceeded their own when they delivered the van to me. I called him over to show him, and he indicated that he was "going to let it go this time." Having been proven wrong, he reluctantly decided to charge only the amount that was due, and not a fee for additional gas.

I have used U-Haul for my moving, as well as other transportation needs, multiple times. However, this unpleasant experience will compel me to consider using alternative moving companies and not recommend your business to friends, colleagues,...

Absolutely worst customer service I’ve experienced with a uhual location. No one ever picks up the phone, just get calls redirected to uhual’s general customer service. No one ever in store. Went looking for employees to get my ubox unloaded and there’s ever only one if they end up showing up. Asked to get ubox unloaded without knowing about the 24 hr notice policy. I would understand if they could not do it at the moment but they even refused to do it later in the day. Said that the person that operates the forklift was not in that day. Ok I understand, so I show up the next day. Turns out the person operating the forklift the next day was the very same person that told me they could not unload my box because the person wasn’t working.

The next day when they started unloading there was a work truck with dead battery that was blocking the entrance to the storage. The employee was extremely lazy in remedying the situation and simply suggested we come back on the following day which was not possible, as we had already wasted over 3 days and 2.5hrs on the road to make multiple trips to this location. They kept saying that someone was on the way. After over 2 hrs of waiting in the heat with our car, we finally demanded they have someone move the dead truck asap. It was another 30 minutes before someone arrived and jumpstarted the vehicle so that we could finally begin moving our things. When the employee unloaded the ubox he initially placed the entrance to our box facing the street exposed to the traffic going by. Who does that? It is extremely unsafe for two ladies to be unloading our valuables in broad daylight with cars just zipping by not 6 feet away from us.

Overall the experience was beyond frustrating and the employees hired at this location are extremely unprofessional. Wasted our time to get to the location to and back previously and lied. Never coming back to this...

My friend and i were treated with fast trac service A+ and we didnt even have a reservations. johnathon the young gentelman was so professional and helpful he seemed like he has been doing his job for years (customer service) thank you johnathon i was the passenger with my friend m cerda and i think i had left window open i called spoke with nice rep jeanette who then trasnfer me to ndu they were all very nice and helpful thank u and for managers who read this you should really keep ur eyes on ela cust service rep johnathon for his age he was so professional i was completely blown away of his etiquette in customer service it takes people years to be that good in CS he is a keeper i do job placements for a living im going to be upfront i would probably take him from uhaul but he looks like he really enjoys serving and helping customers with u-haul u got a winner there hard ti find these days and who ever trained him kudos to you to. I was a very satisfied with rental and service m.cerda i recieved i was contact person on his contract. i was really suprised ela rating being low because i didnt experience nothing but help and in and out excellent service. Im so glad we didn't pay attention to those ratings thus place us well organized get u in and out and...