I am an East Stroudsburg native and this was my first visit back to the area since the lockdowns. I was beyond excited to enjoy the mountains in all their autumnal glory, and attend a wedding with all the family and friends I missed so dearly. For context, I work at a small hotel myself and would be wary of staying at this location again.

The staff who were present when we arrived at about 11pm were very kind, despite how confused they both seemed when we tried to check-in. I ended up being double charged for the room, on top of the “pre-authorization” charge that was made earlier that day. So, during my stay, a $300 bill turned into $800 worth of pending charges (which I’m still waiting for my $500 to be reflected in my bank acct.). I understand the staff has no control of these pre-auth charges, but the front desk staff didn’t seem to be able to charge my card properly at check-in which resulted in the double charge. Also, was charged for things like a safe key, which we didn’t even touch the safe during our stay. After waiting for them to figure this out, we were finally given cards to enter our room. Upon opening the door, a strong odor of BO immediately hit us. After a night in the room, it either dissipated or we just got used to it. The toilet didn’t seem to want to fully flush, leaving remnants even after 5+ flushes. Front desk staff was able to let us borrow a plunger, but it didn’t really seem to help. The carpet was not very clean. It could have used a nice deep cleaning and a better vacuum, and more attention to detail (against all the walls/baseboard areas there was lots of dust and debris) and we found multiple pieces of trash and uncleaned spills behind and in the furniture. Usually, the housekeeping or front desk staff will do a walkthrough before rooms are cleared for check-in, so whoever was responsible for that obviously wasn’t looking very hard. The bed was completely clean though. I pulled some of the sheets and mattress covers off and checked the bed and seams for signs of bed bugs and other grossness and it was fully clean, which was a VERY good thing. The television wasn’t hooked up to the cable box and the remote didn’t work besides the volume and power button. Also the TV had lines through it as if it had been dropped or hit. I ended up hooking my laptop up to the TV instead, which worked fine. I understand that some of these issues may have been resolved if we had communicated with the front desk more, but we were in the area for a family wedding and really only had time to sleep, as festivities ran all weekend.

Pros: -clean bed -lower price -nice staff -decent location (despite construction nearby, which they would have no control over)

Cons: -not the cleanest -no elevator -double-charged -dated -some hotel property was damaged/overly-worn and should have been replaced before another guest was allowed in the room (TV, lamps, etc.)

Overall, I would consider staying at this location again once the property receives some overhaul in the rooms/facilities and possibly a mass deep-clean. The beds were nice, but the furniture and carpets were both dated and certainly showed their wear and tear. Also, would probably want to try and check-in while someone like Lynne the manager was on-duty. She was very kind and communicative about trying to help to get my charges straight. We did not have a bad experience, just an inconvenient one at times.