GameStop — Attraction in East Stroudsburg

Horrible experience. My husband and I pay for the membership every year. We have two boys who are now 12 and 14 years old so Christmas gifts have come predominantly from GameStop for years now.

I went into the store today with my husband and 12 year old (both wearing masks, not vaccinated), but was not wearing a mask as I have been vaccinated. I picked up two games I wanted to purchase; 1 for PS4 and one for Nintendo switch. The associate working in the store; who had currently been speaking with the only guest in store said "Hey ma'am! I have extra masks if you need one!" As per PA state regulations, vaccinated persons are no longer required to wear a mask.

I informed him that I was vaccinated the state had changed the mandate and he asked to see my vaccination card. Which was in my car but a complete violation of HIPAA, btw. So he told me Gamestop had it's own mandates in place.

I did have a mask in my bag, put in on, put the games I was going to buy down, and left with my husband and son, really confused as to why I was called out and treated like a criminal.

East stroudsburg gamestop needs to educate and train their associates better. I was buying video games with my husband and son and got treated like I was a problem. That associate's behavior was completely out of line; he was rude tried to embarrass me in front of the one customer in the store and make me feel like I was wrong. For shopping vaccinated with my husband and son.

HORRIBLE.

I normally have super great experiences there, this one particular associate working on May 17th, 2021 around 5-6pm was clearly not trained properly or informed as to what the state and store policies are. He made a choice to inject his own opinion and is a poor representative for the company, as he told me GameStop had their own policies. Rude, demeaning, and...

Came in 20 mins before close, to be fair, but was out in less than 10 minutes. During checkout, the man at the register was incredibly rude and short with me. I'm not expecting anything exceptional, I'm sure he wanted to close up, but it doesn't mean you can take your frustrations out on me. He asked if I wanted a membership, I told him I wasn't interested. The last time I had one was 7 years ago, back when they used to have the free powerup membership. I amicably told him as much and he very sharply told me that there had never been a free one. So unnecessarily rude. Don't lie to my face with an attitude.

Overall walked out feeling upset and overwhelmed by the entire interaction. I'm sure this guy has been working for a while, but it would go a really long way to just be a little less short with people. I'm going to another location next time to avoid this guy's...

I went into the store today and asked if they had animal crossing for the Nintendo switch pre-owned and the guy told me it was $55 and I told him how could that be if a brand new one at Walmart cost $50. He told me go by there then with an attitude and I checked on their website and on the website says a pre-owned animal crossing is 49.95. I'm not sure what's wrong with this employee but the employee I did not get his name. He we had long blonde hair and he was wearing a black shirt from GameStop and he had glasses. Not sure if you woke up on the wrong side of the bed or what or but he had a very bad attitude toward me and my kids. I walked out without buying anything and my kids even asked why was he so mean. I mean even if you're having a bad day, you shouldn't take that out on your customers....