Sky Zone — Attraction in Edmond

WORST PARTY PLACE EVER! TERRIBLE EXPERIENCE!! RUINED my daughter's birthday!!

To start with, my daughter's birthday party was unexpectedly pushed back THIRTY MINUTES past the originally agreed upon party time, without my consent. I had written down the time that I had reserved and paid for while I was actually on the phone and reserving the party, so there was no misunderstanding on my part. This meant sitting an ENTIRE party of children down on metal bleachers and expecting them to watch the other children in the building jump while they sat. You can imagine what thirty minutes of metal bleachers feels like to a birthday girl with all her guests and their parents sitting and waiting, confused and a bit irritated. Considering I had reserved a special time far in advance, and spent ton of money to do so, it was as frustrating as it was embarrassing.

Then comes the party room experience. AWFUL! After only thirty minutes of jump time, the guests enter the party room. We had ordered extra pizza and drinks from Skyzone on top of the party fee. Half way through eating pizza, we were given a twenty minutes warning. I had to tell the birthday girl to 'move it'. We started lighting candles, singing, and cutting cake and serving it. Party time was oddly running out faster than I had expected, and after cake was cut (and before the kids could actually get through eating it) we had to open gifts quickly.

The hostess said that 'our time was up and they needed to start on the next party'. My daughter was lifting up her birthday gifts as they took the table cloth from underneath them and started throwing things away.

Biryhday girl asked where her piece of cake was, and it had already been thrown away! She didn't even get a piece of her own cake on her birthday (which we had paid big money for, and she had spent days finding the exact design and bakery tgat could create it)!! The trash was being emptied and new table cloths were being placed on the table for the next party WHILE MY GUESTS AND THEIR PARENTS WERE STILL SEATED AND FINISHING CAKE!! It was so incredibly embarrassing!!

I was told later, that a few of our guests had even gone back for drinks to-go at the end, and the drinks had already been cleared and were gone without warning. We had paid for those drinhi with our birthday package. If nothing else, at least they could have set them outside the room on a table for us. The birthday girl's drink had been thrown out without warning, also, and when she went to the drink station to grab a glass of lemonade to-go, they already had the drinks set out for the next party. Our party was still gathering up purses and shoes!! Ridiculous!!

Come to find out, the party I had paid for, which was supposed to be from 4-6pm, actually began at 4:30 and we were pushed out of the room (quite literally), by 5:30pm.

In actuality, the party ended up being 4:30-5:30pm, and I and my daughter left flustered, confused, and incredibly embarrassed in front of all of our guests. My daughter wasn't able to have time to finish eating the pizza we paid for, her piece of cake was thrown away before she could even taste it, and she wasn't even able to even get a 'to-go' glass of drink (that we paid for) before we were kicked out.

But they DID remember to call and settle up our bill within a few minutes of us all leaving absolutely fuming. In all the chaos, confusion, and utter embarrassment, we had left without remembering or being reminded to 'close out our account' and pay the other half of it. They were certainly on top of that, if nothing else.

The guests' parents said they had never seen anything like this. It was INCREDIBLY embarrassing. Everyone (especially the birthday girl) was upset. DO NOT, I repeat, DO NOT have a birthday party here!! We and our guests will...

I’m never one to post bad reviews unless it’s really bad and this was an awful experience I hope no one else has to go through for their child’s birthday. We have had similar places in the past and never had any issues with parties. We were in for a rude awakening yesterday at the Edmond Sky Zone.

We booked a party from 4:15-6:15. Our guests arrived (some a few mins early as most do) and we were told they couldn’t start jumping until 4:30. We had our cake, balloons, goodie bags and were told we couldn’t put them aside or do anything with them so we just had to hang on to them until 5:30. The party room was actually empty before us and they had the door open but we still weren’t able to go in the room. Our guests had been jumping for about 30-45 minutes and as expected, were thirsty. We asked if they could just get drinks from concession and put it on our tab because how embarrassing to have guests come to our party and have to buy their kids drinks. Nope, they wouldn’t do it. It was extremely awkward and embarrassing to have to sit around and wait for the party room until 5:30.

The pizzas arrived at 5:10, sat in the room getting cold until we could finally enter at 5:40. They didn’t help get plates, etc but we found them under the cabinets. Our host was nice, but nowhere to be found. We had one pitcher of water that we quickly went through with 25 hungry and thirsty kids. They brought in 3 pitchers of drinks, of which most kids just wanted sprite so it was empty immediately. We had to sit around and wait on that. It was 5:50 and our time was almost up in the room so we quickly sang happy birthday and cut the cake. It was extremely rushed and our host didn’t help with any of that. Nor did he refill the sprite as we nicely asked. There was no water left either. The kids wanted to go jump one more time (the party was until 6:15). We were rushed out of the party room at 5:55 and the next party was the same as we were - waiting for their room…. The host didn’t help clean up or do anything until it was time to get out of the room.

The kids weren’t allowed to jump anymore and kicked off the jump area like they were in trouble. We go to this sky zone frequently and our son loves the basketball court area. It’s so disappointing that we had this experience. We will never be back after the way we were treated. With the amount of money spent, you’d think you would get the party room access the entire time of the party at least. It’s extremely small and boring, but it would have made it so much easier and smoother had the kids had access to drinks and a place for us to put the cake, gifts, etc. You pay for a 2 hour party but you barely get an hour and a half total. The rest is sitting around looking at all the other jumpers. We left apologizing to all of our guests for such an awful experience.

Hopefully this helps anyone trying to have a party here. It’s supposed to be easier doing parties at places like this. It was anything but easy. Extremely...

I recently visited Sky Zone, and I cannot express enough how impressed I was with the exceptional service provided by the park's manager, Mr. David. Not only did he ensure that my family and I had a fantastic time, but his attention to detail and dedication to providing excellent service truly made our experience unforgettable.

From the moment we walked into the park, Mr. David greeted us with a warm smile and a genuine enthusiasm that made us feel welcome and excited. He took the time to listen to our needs and preferences, allowing us to make the most out of our visit. Whether it was answering our questions, providing recommendations, or addressing any concerns we had, Mr. David was always readily available and approachable.

Beyond his friendly demeanor, Mr. David displayed a remarkable level of professionalism. He ensured that the trampoline park was well-maintained and adhered to the highest safety standards, giving us peace of mind as we enjoyed the various attractions. His commitment to maintaining cleanliness and tidiness throughout the park was noticeable, creating a pleasant atmosphere for all visitors.

What truly stood out were Mr. David's efforts in going above and beyond to enhance our experience. He actively engaged with guests, offering to help and provide guidance whenever needed. He effortlessly managed to balance the demands of a busy park while ensuring each visitor received personalized attention. His passion for delivering top-notch service was evident, and he consistently went the extra mile to ensure everyone had a fantastic time at Sky Zone.

Mr. David's dedication to customer satisfaction was reflected in the exceptional quality of service we experienced. He genuinely cared about making our visit memorable, and his attention to detail did not go unnoticed. Whether it was checking in on us periodically or making small gestures to ensure our comfort, his involvement made us feel valued as customers.

In conclusion, I cannot speak highly enough of the outstanding service provided by Sky Zone's manager, Mr. David. His commitment to excellence, attention to detail, and genuine care for customers truly set him apart. Thanks to his efforts, my family and I had an incredible time at Sky Zone, and we left with cherished memories. I wholeheartedly commend Mr. David for his exceptional service and would highly recommend Sky Zone to anyone looking for a fun-filled and memorable experience.

Thank you, Mr. David, for making our visit truly...