releaf — Attraction in Elk Grove Township

Careless / inconsiderate: my wife ordered a hot tea from this place. Instead of a hot tea she brought me extremely super hot tea. The first seep I took will leave me a very bad memory of how careless servers from this shop have been. My inner upper lip and my tongue were burned with one sip and are still numb four hours later. They claimed a lot of customers request their tea to be very hot so they keep it at 180 degrees. Who does that? What is the % of customers who want it so hot it burns? Do regular customers have to be burned because some want their tea extra hot? The tea was still hot even after I added ten of their ice cubes they gave me after the burn happened. A warning should be posted to tell you how super extra hot the tea really is. Or it should be served at a lower temperature. This company really needs to do their homework before someone is seriously hurt. Anything over 160 degrees will cause an immediate burn. One star is lot compare to the discomfort they gave me by being one of their customer....

I have been there multiple times, always ordered the iced matcha azuki latte. It has always been good. There is one girl that makes it really good every single time. But this time and one other time before wasn’t good at all. Both times, the man made it. This time, I said less ice, so his explanation was that if you want less ice, there would be more milk, which fine, I get. But the last time when HE made it as well, I didn’t want any changes made to the drinks and it was STILL just as bad as this time. And I KNOW how the drinks are suppose to look and taste like since I’ve order so many times already. I had to go in to ask if the 3 drinks could be adjusted. That man was very unwilling, very rude, and kept on making excuses. I was the one who wasn’t happy with my drinks but it seemed like he was more unhappy than I was! Complete waste of money this time around! Would have given more stars even though the drinks were bad, but that man’s attitude was just...

My wife goes here all the time. today, she was going on about how stressed she felt after her last visit at Re Leaf. here are her words... "Tastes good, but customer service... not so good. they have a lot of customer, so sometimes the wait is long. sometimes they will be out of boba. last time i was there, i waited and wasted 15 minutes just for them to tell me that they are out of boba. they should have a sign that says out of boba so that people can see and they don't have to waste their time. i just think they don't have good customer service... not all of them..., just this one girl in particular. her service and her tone of voice and her facial expression is never nice; she never smiles. she's always there though... i always see her. i don't think i'm going to go back there." When i asked her how many stars, she said two and a half... two stars if you can't give half. she then proceeded to make her own...