Chez Hotel — Hotel in Elk Grove Township

When I toured the venue they showed us many amenities and discussed how much of a “premier venue” they were, and would especially be once the rooftop bar was finished in the Spring of 2021. After checking back with the venue several times over the course of our planning process, the rooftop is still incomplete. However, even apart from the lack of a finished rooftop, after we paid the deposit things went downhill with Chez almost immediately. A few weeks after paying the deposit and signing the contract which permitted for select payments to be made using a credit card, the owner, Kristiana (phonetic spelling), insisted that despite what the contract specified, she changed her mind and now insisted that all payments be made in cash or check. She told us that she was being sued by another couple and did not want to "take the risk " anymore. We tried to remain calm and explain that the contract said otherwise, but we grew frustrated and she was insistent. So we left with an ultimatum from her to either cancel the contract, and get refunded, or pay in cash. When we came to deliver the final check to the venue, after having an invoice from the them specifying what the total amount should be, we encountered the owner again who insisted one of the amounts was incorrect. She acknowledged that the listed invoice price was their mistake, but insisted that we pay them more money. This was after having discussed with them for months and having received several invoices showing the price for that particular item, but it was not until we arrived with the final payment that the owner decided to request more money. Eventually, she attempted to guilt-trip us by telling us the difference would be taken from an employee's check. On the wedding day when we toured the room a few hours before the reception, we realized while we paid for a full wall curtain, there was only a small curtain set up along the wall. This was frustrating because the final invoice clearly specified that we paid for a full wall curtain. Before we headed to the ceremony, I asked our planners and day-of-coordinators to talk to Chez. I found out that Chez was not only insistent that we had not paid for the full wall curtain and was rude to our coordinators, but had also been rude to the decorator. Apparently, they realized their mistake because there was a longer curtain in the room when we made our entrance at the reception, but it still was not full wall curtain nor did it look like what we had shown them before. Also, we found out shortly before bringing the final check that the customized lighting feature, shown to us during our initial tour and listed as a selling feature in marketing materials, was broken in the room we had reserved. The owner told us there was nothing she could do to fix it and she did not offer any alternative accommodations. We continued to email them about this in the days leading up to the wedding and they provided us with a substitute – but only after we remained insistent on receiving another accommodation. There were other things that showed this was not a “premier” establishment, including the fact that there was no soap in the women’s bathroom during the reception. This is appalling at any time, but especially so given that COVID-19 is still rampant. In summary, we have had friends ask whether we would recommend this venue to them and have given them an emphatic NOOOO! We would not recommend this venue to an enemy. As you can see, contracts mean nothing to this establishment, they are not capable of handling two weddings simultaneously, and they mistreat you as soon as you pay the deposit. Also, Chez are terribly difficult to communicate with during the planning process. I know when we looking for a venue during the pandemic, it was terribly difficult to find a location still available, but for anyone considering this place, PLEASE TAKE OUR ADVICE AND GO ANYWHERE ELSE....

SERVICE & TRANSITIONS -- The male receptionists is as hostile/ confrontational as other reviews mention (what is there to be upset about in such a beautiful building...). The actual lobby itself is grand & larger than life. Everything about it is mesmerizing (minus the awkward state the main entrance is currently in). Materials used really standout, creating a captivating vibe. Elevators were sufficiently fast & spacious. The hardwood floors on upper lentils were also a "WOW".

ROOM (https://youtu.be/SNOjcT1nkvk) -- Everything about this room was dream-like, from the effervescent aroma to the pampered design & grandiose dimensions. A++ aromatics with bronze+black accents aplenty & a terrific modern (silent) AC system. The expert use of negative space, hardwood floors, & high ceilings made this room feel even more spacious than it was on paper. I really enjoyed my view; the windows were crystal clear & functional which made for some great people watching. The blackout drapes were also convenient when I felt like sleeping in. Storage felt makeshift & surprisingly limited, especially for the vertically challenged.

BED -- 👍Sleeping arrangements that'll knock your socks off! 🤤 Arguably the most important thing for a wedding hotel & they nailed it. No complaints; not even a nitpick.

BATH -- There were a plethora of amenities to enjoy in this chic luxe loo, like the house-brand toiletries & a Dyson hair dryer! 🤩 The attention to detail was also next level, apparent in the vibrant purple marbling -- this isn't wallpaper folks -- suspended light fixtures, & high quality stone installations. The shower experience was invigorating: a walk-in glass rainfall shower paired with a POWERFUL hand shower. Their house-brand bath products were moisturizing & lather effortlessly. These were actually worth using + you get a loofa/sponge. Cons: My toilet did not work & the motion sensing lights aren't calibrated properly (inefficient + too sensitive).

TV -- A Massive 65” flat screen HDTV for your entertainment. Picture quality was amazing & the installation is cute. The aesthetic sacrifices a lot of function, making ports inaccessible for connecting external devices. Luckily a few streaming integrations are installed.

WI-FI -- 👎This killed the stay for me... 2024's worst by a major margin. Objectively the worst in my last 150+ hotels. Cell service (Verizon) was also the PITS. The free WiFi isn't much better. --Performance-- Video streaming - bad Online gaming - bad Video chatting - bad --Nerd Stats-- 4-6 Mbps download 2-4 Mbps upload 0% packet loss 57 ms latency 85 ms jitter

FOOD & DRINK -- DoorDash friendly. Ice cold water & other refreshments available in the lobby. Ice machines on the room floors deliver some of the smoothest ice you'll ever experience. The mini-bar was a joke: it's aggressively under stocked & too small for personal items. In the end, bed-side truffles made everything better. in-room: ❌ microwave ✅ mini-fridge (tiny) ✅ coffee ❌ tea ❌ wet-bar ✅ mini-bar

NOISE & LOCATION -- During the day it was perfect: peaceful & quiet. In the evening & early morning, the noise pollution was quite disruptive. Rooms even remotely close to the ice machine can be frustrating. Slamming doors echo thunderously through the halls too. The area felt safe & the security system presence was strong. Reasonable proximity to airport for not being an airport hotel.

RATING Whether you're here for an event or a layover, oversights on the wireless infrastructure make this a challenging stay. It's worth a look but plan accordingly. I wouldn't stay here again until that's improved (drastically) but recommend giving it a look if tech-unfriendly isn't a dealbreaker. 3.5/5...

I had my wedding reception here almost a year ago. Beautiful place, delicious food. Most of the staff was fine. We had trouble with Michelle, however. She was misleading in her contract about winter discounts and when it came time to pay the balance of our bill it ended up costing $1,000 more than we had planned. I ended up cutting out a decorative backdrop and colored napkins to save the $1,000.

And I will agree with others who say everything is extra. Some women wanted to bake some Romanian desserts for the reception, but we had to purchase one of the sweet tables before we could bring anything else in. I wanted to add some extra tables (not extra seats/meals) to fill the space a little better; that was extra. We didn't have a DJ, but I made some mix CDs to play over dinner. I wondered if there was a mic we could borrow for my dad to say a prayer before dinner and for the best man and maid of honor speeches; that was extra. In addition, no one manned the CDs, so my father had to shout over the music to say his prayer before dinner. My maid of honor had to stumble through the dark back/tech room to find a way to turn the music off while he was praying. That was embarrassing.

Michelle never showed up to our reception; one of her associates did instead. We were never given any notice or email from her personally addressing her absence. It seemed like once she got our money she disappeared; we barely had any communication in the last two weeks before the wedding, which is when you're in most need to communicate with the banquet hall.

We were also promised a soda bar since we are not alcohol drinkers. Halfway through the meal we finally mentioned it and were given a flat pitcher of cola for each table. That was it. When we complained about it to Michelle after the wedding, she basically said tough luck, and that they fulfilled the contract because they served soda. My husband called and spoke with someone else and they said they would see what they could do. A few days later we got a check for $50. Not a wonderful turn out, but at least it was better than a dismissive "you were given soda" from Michelle.

They included our cake in the bill, and it was beautifully made and delicious. However, they left the buttercream cake out for the rest of the evening. We were given the top tier of the cake to take home, which by the time we left was already room temperature, and it completely collapsed in the box on the way home, despite our efforts to keep it intact. It will be a disappointing memento for our first anniversary.

I was recuperating from the flu the night of my wedding (it was miserable!). My mom explained to one of the staff my problem, and she offered to alter my chicken meal to a simple boiled chicken with steamed veggies because my stomach couldn't handle anything excessive or rich like gravies, or fats, or sweets. I was very grateful for that.

It's mixed reviews. I've been to a few weddings since my own and am still convinced our food was the best. The hall is beautiful. I would definitely say comb through the contract and make sure you understand EVERYTHING. I thought I did. And I would definitely suggest not dealing with Michelle. She seemed very nice in the beginning, but I was disappointed and very hurt by her lack of professionalism and seeming cold-heartedness. Of course I will always look with fond memories on my wedding, but there were certain mishaps I won't forget. I'll certainly be reminded of them when my husband and I attempt to eat the crumbled remains of our wedding cake on our one-year...