Ciro's Hair Pavilion — Attraction in Elmwood Park

I requested a new client appt with Sal, and wrote that I was disabled in the notes. The form then asked the reason why I left my previous salon, and I wrote that it was because my stylist kept constantly asking me to come in earlier, which I am unable to do, due to having to rely on others for transportation, which caused me too much stress. The next day, a woman named Nina had the nerve to text me asking me if I can come in earlier. I couldn't and asked for the next day, which showed lots of availability. She proceeded to tell me they are only open until 2 pm on Saturdays during the Summer. That should be on the website, but is not, and lots of appts are shown available after 2. Then suddenly, she tells me every appt slot that is listed on their website is unavailable all week, and basically they have to approve all appt requests. Why bother even having that on your site if it's completely inaccurate and a waste of time? Absolutely ridiculous. Felt more like I was being purposely denied for some reason. Either way, you just lost yourselves a lot of money, as I would have been coming in every week, and a second high paying client, as I was going to refer a family member who is also looking for a new salon.

Update Wow these people are liars. I literally have texts showing her asking me to come in earlier. And then did not offer me any alternatives. I had to keep asking and she kept denying telling me nothing worked. It was clear I was not wanted there. So the fact that they think I would ever want to set foot in their disgusting salon is hilarious. They made it difficult and absolutely not the other way around. And this is how they talk to disabled people. Lovely. Have the day...

Service itself was great. Lady at the front desk was no help at all. I originally booked my appointment at 12:45 (for hair and makeup). A two days before my appointment I requested that I move my appointment from 12:45 to 12:00 because of time. They originally said they couldn’t do it but a day before the appointment they said they could move the appointment to 12. When I got there they did my makeup first at 12 and the girl who was doing my hair had inform me that my hair appointment was at 1:45 (for context, hair and makeup both take around an hour each, so I planned on getting out around 2 because I was running on a tight schedule ). So I was a bit confused and asked the girl at the front what happened and they said they made a mistake. Even though mistakes happen, she did absolutely nothing to fix it. She first LIED and said i was gonna be done around 2:15 but I didn’t end up getting out until 2:45 and didn’t give me any solutions or compensation. Even though this might seem dramatic, my time is as valuable as anyone else’s and I was late for my event. Service itself was great which is why I didn’t give them 1 star but I won’t be coming back for my next appointment and I wouldn’t say I’d recommend this place to anyone considering they tried to invalidate my feelings and did...

👑 Princess Bridal Hair at Ciro’s! 👑

I cannot say enough wonderful things about Gigi at Ciro’s Hair Pavilion! She gave me the most perfect wedding hairstyle—an elegant half up, half down look with full side puffy braids and soft curls framing my face. It was exactly what I envisioned and it held beautifully all day. Gigi even went the extra mile by making a video for my sister showing how to place and remove the veil comb, since she would be coming over after Gigi had left. That thoughtful touch made me feel so supported and worry-free.

A huge thank you also goes to Nina, who was incredibly helpful in making this happen. Just five weeks before my wedding, after several failed attempts with someone who didn’t specialize in bridal styles, I reached out to Ciro’s. Nina responded the very same evening about Gigi’s availability and was even able to book me for a trial within 2 weeks. That quick turnaround and support made all the difference in easing my stress.

Gigi’s artistry and Nina’s thoughtfulness truly saved the day—I’m so grateful to them both. If you’re a bride looking for someone who really understands how to bring your vision to life, look no further than Gigi and the team at Ciro’s...