The Chronicle Telegram — Attraction in Elyria

I cancelled my subscription after they raised my digital monthly rate without notification. I discovered the price increase when my credit card was debited the new monthly rate. On January 7th I called to cancel my subscription, which they did immediately. However 14 days later, the refund still hadn't been posted. I called on the 21st, and was told it takes a month to process a refund. When pressed the woman I spoke with said digital refunds are process every 10 days, and she didn't know why it wasn't done and she would submit it again. The Chronicle's customer service department needs to be more customer friendly, especially since newspaper readership is declining. She never asked why I was cancelling or was there anything they could do. I still get their daily email. There needs to be better communication between departments. I cancelled and this should have been done...

The CT is a shadow of its former self and it is part of the newspaper trend around the country. Everyone now buys and sells on the internet and nothing is left over for newspapers

I remember back in the day when you could walk in the news room and there would be a dozen typewriters clacking away. The building is mostly empty now. I still read it online daily to stay up on the...

the paper is not being delivered as it should be and i will be canceling with the next bill. Maybe the so called editors should deliver paper instead of left leaning...