
Parts of this place are excellent; others are lacking to disgraceful. The animal area is really fun and the staff there are great. The craft area, flight area, and machine area need serious attention. With little, more lithe no, assistance you have to try to teach/educate/entertain your children while at the same time try to figure out what each station is for. The staff seem to flock to each other and neglect certain areas. I'm no stranger to watching my kids but trying to learn what each station is for while keeping your kids interest is near impossible with so much going on. A simple station assistant system would make this entire place more fun. Some areas were perfect. The whole second floor play area (minus the aerospace) were so much fun. My kids did shopping, wind power technology, music, medical, dental, mathematics, and a lot of art in the water color/art area. The video game in the aerospace area was about all that worked. The dart shooters were faulty, the paper airplane launchers were also failing. The outside wooden playground structure was as impressive as it was decrepit. It's like a giant maze built into a castle with fun areas surrounding it. However, the water table wasn't functional (one parent told me it never was anymore) the fence separating the toddler area from the sand pit was, quite literally, falling apart. I tried several times to keep my kids, and others, from pulling the posts out from the screws to create a pathway between the two areas. At one point a child, not mine, pulled a decking screw from the post and pocketed it. I let his mom know and she seemed fire frustrated that it was possible. Several other areas have splintering wood posts or beams that would readily slice into any young persons hand. My daughter loves swings and of course went straight to them. Not usually a problem, however, the swing's hinges were very loose. After I noticed I could easily hand tighten the nuts several full turns.
This place is a bad accident waiting to happen. At $10 a person with the staff they have any/all of these issues shouldn't exist. The playground was volunteer built, can't a volunteer crew also be found to make it as safe as I'm sure it was originally?
My kids had fun, they learned a little, but overall I'm not sure we'll return if these issues...
Read moreMy children love visiting here, however as a parent I recently had the worst experience. The website openly invites you to bring a "picnic" ect to enjoy and even mentions that food and drink is not sold on site. If you dig deeper in the FAQ section, only there will you find that they want food and drinks kept in designated areas. I respect this. However I CHALLENGE you to find ONE sign for a drink area, or even a sign saying not to have it on the exhibit floor. There isnt one. This became the subject of a poorly handled confrontation by their "Floor Manager," as I was not aware of their policy and had a beverage in my hand as my kids played. She asked me to put it away, and I finished the drink - which was nearly empty when she confronted me. I even asked about signs and she didnt have a good answer and just asked me to leave feed back about needing them. All in all - this would have been no big deal. However, about 15 minutes later - she tracked me down and brought it all up again. Then ACCUSED me of being a FREQUENT offender and even went as far as to say she had asked ME numerous times in the past to leave my drink - ME PERSONALLY. I asked her when the last time I was in there was. She said "Oh, a week or two ago." This was January 4, 2017. I checked my bank records - knowing how infrequently I visit the museum. The last time I took my kids was August 15, 2016. This is just so unprofessional in my opinion, and I dont know that I'll be going back. To personally accuse someone like this without even knowing for sure who youre talking to is just rude, wrong, and largely lacks professionalism or respect for another human being. This could have been handled much differently, and with greater poise and respect without degrading me as a mother and...
Read moreWe visited the museum today. We go once a year and usually rave about the museum. We started outside after paying. We had 14 kids and 5 moms. The lady at the front desk got us checked in, was friendly and competent. After playing outside and eating lunch we headed inside. We made it up the stairs to the jungle gym. The kids in their excitement took off. One of the moms was immediately accosted by an employee who I'm assuming is the floor manager (spoken loosely) this lady was rude and lacking of manners. She informed us that we had been given the rules when they sat us down and how dare our children not follow them. She said the children were running and yelling.. i intervened and told her no, you did not sit us down. You have the wrong group. She proceeded to argue with me. Basically telling me I was lying. I told her we paid and went straight outside. She then realized her mistake but never apologized. She told us all kids need to be supervised (we had older children with us) I asked until what age and she said 16. That's ridiculous. It's also ridiculous that she works at a children's museum when she has no grace for children. The teenagers that worked there were so courteous and kind with the kids. I feel sorry that they have to work under such a rude and over bearing individual like her. I watched her later on chase one of my older children through the lower level. I laughed. She complained about how he was being rude to her. I wanted to say something about how rude and hateful she was when we arrived but didn't want to justify my son. I'm not sure we will go back...
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