Windmill Library — Attraction in Enterprise

We have not had a great experience at Windmill Library. I would like to say otherwise and hopefully at some point we can. Brandon is the only person there that we can honestly say has been nothing but approachable, kind , and sincere. Above all that, very professional. We have three children that are all special needs. We have numerous times, brought this to the staff's attention. Mostly because there had been a situation where our non-verbal son was not writing out on a piece of paper that he needed more time on the computer. He sent his older brother, to ask for more time for him. Mind you, at no other Las Vegas Library has this been ever an issue. I spoke with the assistant manager there and he told me that normally they want children to ask them for more time and that he understood my concerns etc. He then proceeded to tell me that he was writing out an email to the staff to make a note of my son, his name etc. At that point I felt that there was not any need to go further and said thank you and went about my day.

Fast forward to a few weeks later and my son, same child that they had an issue with, was told by this assistant manager to come and get his parents because they needed to talk to us. My husband went inside and the commotion was that they thought my son was doing something inappropriate at the computers...i.e. touching himself. What they thought and assumed was completely untrue .

My son was just moving his leg since he has bad circulation , which has been diagnosed, but seeing him at the angle that they did, it looked different. Once they saw that it was not in fact what they assumed, they walked away. Not saying anything, no apology, nothing. One thing is to assume and not ask, its another thing to actually see what was happening and realize that it wasn't true what they assumed and not even apologize to him or us.

No other staff that we encounter there is ever approachable. They lack the training to accommodate Special Needs kids . Having Special Needs doesn't look the same on every kid. And if they do have any set rules, they are not set for every child . Some kids get away with being loud, or cursing while other kids get singled out for the most minor things.

They lack the training, understanding and just over all customer service that you expect a library to offer. I hope they read this and I hope they offer the necessary training that is available to their staff so they are better equipped to fully understand and approach special...

Windmill Library is a beautiful sight to behold! The larger-than-life library blew me away because I didn't anticipate such a gargantuan facility! It looks like the type of library that I would find on a university campus. Yet I have entered college libraries that weren't as big, well-organized, and put together as Windmil Library. I am shocked that it opened in 2011 because it looks brand-new! The library is super clean.

I went to the library to scan some documents to my flash drive. They have two old-school printers to the left of the main entrance to the library. I found the angle challenging when inserting my flash drive into the printer. Therefore, I asked one of the employees at the front desk for assistance. The employee suggested I go to the Adult lab to use the printer there because they have a portable printer that's far easier to access. When I went to the Adult printer, I encountered Larry, a cheerful and invaluable employee who assisted me with scanning documents and, since it was my first time there, scanned my documents for free! Before I left, I wanted to ensure that my papers got saved to my flash drive, so I sat at a computer near the front desk, and the computer would not allow me to log in. It turned out that I sat at a computer designated for children, so I returned to the Adult lab and had no issue logging in. Again, this place is highly organized, and as a person who loves to read and write, it warms my heart to have such a state-of-the-art library in a modern age where people don’t read as much because people want their knowledge and entertainment within a short reel or video.

I would return, and Larry deserves a raise and formal recognition because he was super helpful and radiated a genuineness and happy-go-lucky spirit. When people work somewhere, going through the motions and losing enthusiasm while on the clock is easy. However, Larry’s enthusiasm was infectious. He knew what he was doing, and he was...

I recently visited Windmill Library for the 10:30 AM baby story time with my 5-month-old daughter. Unfortunately, I had a very disappointing experience. We arrived at 10:34 AM, and when I asked for a ticket at 10:35, the staff member at the desk was initially going to give us one. However, a woman next to him abruptly cut in and said he couldn’t because it was now 10:35. Her attitude was unnecessarily rude, and I was shocked that they’d turn away a baby from a story time class for being just 4 minutes late.

The class was not full, and this was the final session before their summer intermission. I understand the importance of punctuality, but I’m a mom of a young baby who had to travel far to attend this. Life with an infant isn’t always predictable, and to be met with such rigidity felt unwelcoming and completely unnecessary. Other libraries, like Spring Valley and Whitney, actually encourage families to attend even if they arrive a few minutes late.

What made this even more confusing is that when I entered the room anyway, the story time instructor welcomed us with no issue. Clearly, she didn’t mind—so why are front desk staff making it harder for families?

Also worth noting: Windmill is the only library I’ve visited that requires a ticket for both the child and the adult. That’s an extra barrier that many parents don’t need.

This experience left a bad impression. I sincerely hope the staff take the summer break as an opportunity to reconsider how they treat parents and babies. Libraries should be a place of warmth and learning—not strict rules and gatekeeping for families trying to...