Taste — Restaurant in Enterprise

We made reservations. When we arrived, no one came to seat us, and after 10 minutes, we were able to stop someone and let them know we were there. We were the only people in the lobby at the time. We requested not to be seated directly in front of the open door as it was very cold they were not happy about this, and you could tell by their demeanor they didn’t want to sit us at one of the bigger tables of which seven were there and seven were empty. When we were finally seated after playing musical plates with the waitress, we were waiting for our menus. 10 minutes later, we were still waiting for our menus. Three other tables had been filled during that time and they all had menus. Finally, I tried to go up to get somebody to get us menus, but there was no one around fortunately, I found the menus and brought them to my table. By the time I returned them to my table, I found a gentleman that was behind the bar, and I told him that we had been waiting and waiting, and that no waitress had approached us. The moment I got back to my table, the waitress that he spoke to came over and asked us what we wanted to eat, and I said well, I haven’t even opened the menu yet But I would like beverage. I ordered my beverage, but she did not ask one other person at the table if they wanted anything to drink and told us to call her over when we were ready to order. This was difficult to do because she was not around after 12 minutes I’d passed. We finally managed to wave our arms in the air. And she noticed us. We tried to ask her questions, but she could not comprehend what we were asking, and Gave Bizarre answers. We finally ordered our food. We had ordered appetizers, potstickers, egg rolls, and soup. Our main dishes arrived Over a period of 10 minutes. After we got our main dishes, I got my beverage. We were never asked what other beverages were wanted. We were not asked if we needed forks. They just dumped the food and left as we finished our main dishes. We received the appetizers. Then we received the soup at the end of our meal they needed to be called over to the table each and every time they came I have never had service that was as ridiculously horrendous as this. If I would’ve had two pennies to tip them, I would have, but since I didn’t, I...

We saw the star rating on this place and could not wait to go. There were 5 people in my party. We order quickly. The server repeated the order. Everything seemed fine. We waited about 30 minutes for our food to arrive. Only 3 out of our 5 dishes showed up. After about 10 minutes, we started trying to get a waiter to check on the rest of our food. After several failed attempts, one finally came over. He supposedly went back to check on our food and said it would be about another 2 minutes. We waited another 10 minutes before we started the process of trying to flag down a waiter. The 1st one was now avoiding us. When we finally got someone, it had been an hour since we ordered, and 30 minutes since the first 3 received their food. I explained this to the waiter, and he said he would check on our food. We watched him deliver more food before he finally came back and said the kitchen was backed up and that it would probably be another 10 minutes. I told him another waiter said it would only be 2 more minutes, and at this point, that was 20 minutes ago, and that makes no sense if 3 meals came out 30 minutes ago why the other 2 would take so long. If they had not been put in properly, the new order should have been moved to the front of all the other orders. He just kept repeating that the kitchen was backed up. Since the 3 that got their meals were done at this point, I asked for our meals to be canceled. He offered to box our food up when it was ready, but I declined because we would still probably be sitting there. He then offered a free dessert like that would somehow make it better. This picture was it. A small bowl of warm watery tapioca. It was gross and that's all I ate there. So that's all I can tell you about their food. Go to Rainbow Kitchen down the street a little further if you want good, authentic food that you'll...

I would not recommend visiting this restaurant for dinner on a holiday. Even at 5:30 PM, it was already packed, and the experience was frustrating from start to finish. Despite the understandable challenges of a holiday crowd, the service fell far below expectations. We waited 30 minutes to be seated (which is a totally acceptable amount of time to wait to be seated) but then over an hour with no food served to us at all.

While I recognize the possibility of short staffing and don’t entirely fault the restaurant for the chaos, the overall experience left much to be desired. The atmosphere was overwhelming—a loud cacophony of ringing phones and overlapping conversations, making it hard to enjoy the wait. What was especially disappointing was seeing a party seated 45 minutes after us receive their food well before we did, with no explanation from our waiter, who hadn’t checked on us for over an hour.

When we finally flagged the waiter for an update on our order, we were told that our ticket had been lost. To make matters worse, we were then informed that they had run out of Peking duck—a dish we specifically asked about upon arrival and were assured was available. After waiting so long, this was a slap in the face, adding insult to injury. We left without our meals and went to another nearby restaurant for dinner.

I’ve learned my lesson: if you’re in a rush or value timely service, this is not the place to visit on a holiday. It might be worth trying during off-hours or on a quieter day, but based on this experience, I can’t recommend it for any...