Float SNJ — Attraction in Evesham Township

I've heard nothing but wonderful things about this establishment, so imagine my surprise when I had a horrible customer service experience - or lack thereof - when I spoke on the phone with them.

Last week, one of my friends - who has a membership - made an appointment for us to float as a gift to me. Sadly, she had a family emergency the day before our appointment and wasn't able to go anymore. On 10/16 (the day of our appt) I called on her behalf, told the staff the situation, and the woman I spoke to was very kind and understanding and told me they would cancel it no problem.

Yesterday, after speaking with my friend - who is still going through a difficult time - she mentioned how I could still use her gift because she was unable to cancel. I told her "no, don't worry about it, I cancelled for you". She then mentioned that the charge for the booking was still on her card. She brushed it off, but this is the last thing I wanted her to have to worry about during this time, so I planned to call this morning.

This morning, I called back just to confirm that the cancellation was successful. I completely thought this would be a quick call to confirm and that maybe the issue was with the credit card company. A man named Tom answered the phone (who I assume is the owner/manager) and I briefly told him the situation and that I was just following up. He responded by letting me know of their cancellation policy and that if it was within 24 hours of cancelling, they wouldn't be able to refund. I said right, completely understand, but I did speak to someone last week. He asked who I spoke with and I said I didn't catch her name. He then repeated the cancellation policy and said something along the lines of "I'm sorry but if we allowed cancellations for the day of for every personal challenge or issue, we'd be out of business". I said, "I mean, okay, I get that, but I'm just a little confused because I already spoke to someone and they said it would be fine." I explained my friend's situation again and was hoping for a little compassion in return. He did not lead with ANY compassion whatsoever and just continued referencing the policy and that "life happens" and they need to be able to pay their landlord and their bills.

We went back and forth and I said "I'm just not understanding what's happening here." Mind you, he has yet to even check to see if this was cancelled or not at this point. He said something along the lines of "can you imagine if you came to float and I said "sorry we're closed today, my mom passed away" and I said, "I would understand because I'm a human being?!". He kept talking over me at this point and I exclaimed the day that I called so he could check who I spoke with. He looked and said "oh yeah well this employee has a tendency to let these things slide and it's actually really an issue". I said "well she sounds like a kind and compassionate person". He said "well kindness doesn't pay the bills". He finally checked and it looks like they DID cancel the appointment. So, all of this for nothing. I told him he should have a conversation with the staff because I wasn't sure how I could call twice and get two different answers. He reminded me that this staff person was not supposed to be doing these things and it was an issue. I told him "if she gets fired for this, I hope she finds a MUCH better job than this one. This is ridiculous". I urged him to find compassion in his heart and that I hoped people would treat him the same. He tried to get in a last word and I told him I was hanging up the phone.

I am SHOCKED at how this man was speaking to me. He was insistent that letting people slide on this cancellation policy is NOT how you do business but, on the contrary, if he was just a little sympathetic and kind, I would have told EVERYONE I know about the amazing customer service of FLOAT and encouraged people to go there. Yet, here I am, urging people to find other places to go because of the insensitive, detached, uncompassionate experience I just...

TLDR: I lost my sensory deprivation virginity here. I wouldn't say it's theme park level thrills as nothing drastic happened with my mind (though this may be different for everyone), it's very relaxing and a welcome break from today's society of instant gratification and internet attachment. For those who are claustrophobic, they don't have the tanks here; instead you float in an oversized tub under a normal ceiling. But the best part is they decided to let me have my first time for free.

Full review:

I thought I'd try sensory deprivation for the first time. When you get here, you'll find a "hippie" atmosphere, then you go into a private suite where you undress (no need for a bathing suit because privacy), take a shower, then go into what is basically a giant bathtub with a door separating it from the shower/changing area. The water is salty so don't touch your face; they have earplugs available. Once inside, you can turn off the light and ambient music unless you prefer to keep it on and then you'll be floating in pitch darkness for at least an hour. While I wasn't able to hallucinate or think deeply (I was hoping it could help me re-evaluate some of my thoughts), this may have been just because it was my first session and I'm not used to it. My thoughts were mostly fleeting. It did become a little boring towards the end and you keep figuring out the most comfortable way to position your arms. When the time expires, there's a quiet chiming sound which may be a bit ominous and at first couldnt figure out what it was (during the briefing they mention how there will be a "gong" but I didn't make the connection for about a minute). Don't forget to take another shower afterwards because of all the salt. By the way, they have soap, shampoo, and conditioner.

I was going to give this four stars but then they decided to let me have my first float at no cost when I checked out. As I left, my arms felt a bit tingly. I didn't have any aches or pains entering but if I did they probably would've been soothed.

I plan to come back at some point and maybe try other float spas in the area and compare and contrast. Just bear in mind that if you've gotten the idea from The Simpsons or The Big Bang Theory, don't expect the level of mindfulness portrayed.

Lastly, I have yet to try their cold plunge...

This place is firing on all cylinders. As a business owner I see things through a critical eye, evaluating the cleanliness and observing the execution of processes. Flawless. I tell you, they have perfected the art of hosting. From warm integration of new persons to continuous reinvention/refreshing the setting and surroundings all while intuitively connecting with clients: Flawless. Its clear theres a mission here to reach far beyond making money. They have a plan and it stems from the heart. During my visits here, I have witnessed countless others experience the peace of being “borne again” in these pools.

Bring your imagination and curiosity into the float suites with you. Each one is created with a theme - the space will fill you with wonder. Something unique, natural, and surreal in every minute detail. As if you have slipped into a fantasy...

My story is one of awakening and assention. I adopted the practice of floating twice a month for about 2 years now, and everyone in my circle has witnessed growth in me. I call it my secret weapon for success. It was through this practice that I reconnected with what I really want out of this life. Who am I and what am I here to do; how much time really do I have to do it? It is these kinds of big picture questions you are able to sort through with clarity while you have solitude and rest. Not to mention the instantaneous stress dissolution and relief from physical aches and pains!

I am incredibly grateful to have found this treasure. You will find it to be everything and more than what I have attempted to convey above. Even if you have floated before you certainly have not done it like this. Here you will experience open pools, pristine decor, heart, pure purpose, and anything else you...