lululemon — Attraction in Farmington

Service is hit or miss. We shop there a lot - my husband and three kids love Lulu. I get a discount for being a phyisican. This discount is applied to my account. Already vetted and verified by their corporate office. All they need is my license to verify for the account. Can you tell me why, every time i have the older associate with reddish curly hair, she second guesses my account questioning what do… full on as if i am lying. How about none of your business as your only job is to verify i am who it says on my account. Also went in last week to discuss an item that needs to be fixed. Her response was ohhh these are really well worn. With nasty smirk. With the amount of money we spend on this brand i would appreciate better service. May consider ALO in the future. ...

I went shopping at the Flagship store in West Farms, CT. The store is bright, stylish and clean. The merchandise was displayed and very easy to shop. The manager Joanna helped me find a size for some items I liked. The customer service is top notch. I’m very happy with my sweat shirt selection. I was also looking for gifts for my family. Joanna was so helpful listening to me about what activities they like to do and finding some gifts. Shopping was made easy and very enjoyable. The staff working were also very nice and polite. I look forward buying from this store...

I had the best experience today with an employee named Devin, it was one of the nicest things a stranger has ever done for me. He helped me get out of the mall to where I was parked when I was CLEARLY lost (it was genuinely so embarrassing he had to have thought I was stupid). He also offered to help me carry one of my really heavy bags from Black Friday shopping. He had just gotten off of work and was heading home but decided to help someone out, that is genuine kindness. This interaction made my whole entire week and things like this give me so much hope...