Crown Complex — Attraction in Fayetteville

Update: July 5, 2023 It’s been over 3 years and no one ever reached out to me. I feel bad for all the other people that wasted their money. Will gladly never be back, not that anyone cares. Just know if you go buy tickets here and anything that would require or even warrant getting your money back happens..forget it.

November 23, 2019 I had high hopes for this venue. It seemed like they had everything together... nope! Never been here but have been to enough shows to know if I want to be where I want to be in the pit I need to get there early. So after a lot of consideration I purchased the fast pass tickets for the show 11/23 because the venue is large and I did not want to wait in a long line or have to worry about finding a parking space after driving 4 1/2 hours just to get there. $25 each a person ($50 total) to have "VIP PARKING, and a fast pass entry. We get there around 4:30 there's already a line and the designated area for VIP parking was already halfway filled up by people who did not purchase your fast pass tickets. Luckily there were a few spots left. There was a designated door for fast pass and 4 other lines for entry. There was maybe 30-35 total people in line with fast pass up until 5:30 and the regular lines wrapped around the parking lot. We were told that the artists were running behind but they were acting like they were going to let everyone in normally. So they let the fast pass line in and then had us stop again 1/4 of the way down the hallway. Only to make another line inside to get everyone out of the cold. Then a man tells us all to move forward to try to get as many people in as possible. We stood there between 15-25 min. Everyone bunched together like sardines. There was no fast pass line anymore. Then randomly the security says everyone can go and just lets everyone in at the same time. WHAT WAS THE POINT OF US BUYING THE FAST PASS? The website says no refunds but you blatantly disregarded both "pros" of buying a fast pass and people spending the money for it. I would like a refund.

I know the beginning was not the security employees fault at all. That was higher up. The security was awesome, every single one was polite, smiling, enjoying their job and helpful. With that I'm thinking the situation could have been avoided. It was one of the most unorganized experiences I've ever had.

Unrelated to the venue-show...

Have been a few times in the past for various events. Was there this time to watch the Cape Fear Heroes indoor football team. The facility is kept up pretty well, given its age. Sadly, the turnout for the game was quite disappointing. I have to admit that I forget sometimes they are out there, as the advertising for this and other events are often rather limited. I understand that it is expensive but a necessity to compete with all the other entertainment options in the area. While it is in pretty good shape overall, they have got to figure out how they are going to clean the upper portion of the Colosseum. Even from across the room, you can see a heavy coat of dirt sitting on all of the air vents and a coating of grey dinginess on the whole upper dome. The effort to control it below that point is evident. At least they didn't charge for parking for the game. The 20 oz bottle of soda or Gatorade was 4 dollars. We were going out to eat after so we didn't pay attention to the food prices. Others in our party got canned beer. They were larger than standard size but they were around $10 each, I believe they said (domestic). Another event we used to frequent annually was the Holly Day Fair. It has outgrown the center they usually host it in but it continues in the same place. The aisles to get you to the vendors are so clogged with potential customers that it has become more hassle than fun, so we've stopped going and started looking for alternatives to shop...

The Expo was stifling hot. I was attending the Trump Rally & most of us that didn't have seats, ended up watching the 2nd half outside bc the a/c broke. Needed much more (& better) seating. Anticipated crowd of 7000 were only offered 500 bleacher seating? C'mon ppl. Thank God they didn't have more than 700! Their handicapped section consisted of 2 areas on ea side of a set of bleachers, roped off & very poorly planned. They would have been better off sitting on the 1st row of ea bleacher d/t poor visibility. The Crown is notorious for having little to no handicap seating areas. You would think they would treat their disabled patrons better than shoving them in a corner or telling them they r welcome to pull up to a railing. There is no access to the floor for wheelchair patrons. I found this out the hard way when I ordered (more expensive) tickets to the floor seating for a concert & when we arrived we were told my bf couldn't get to his seat! Ppl don't realize how much effort it is for a handicapped person to get out & try to live a normal life. You don't have to make it harder by having the bare minimum handicap access, if at all. They wouldn't even refund our money. I was told I could use my ticket. What? And leave him upstairs BY HIMSELF?!? I haven't been back for another concert. They need to go to the Dean Dome at UNC & take some tips from their handicap seating. It's the best I've ever seen. Sorry this was an article instead...