Geek Squad — Attraction in Flint Charter Township

I took my iPhone 11 in for a screen repair. I knew taking it in that I would be paying out of pocket because I broke the warranty for using a third party screen. I used a third party screen because when I originally broke my screen I went through apple to schedule an appointment and they told me I had to wait two weeks. This time around, I had to wait a week to get in. My main issue is that I had to wait at the store for two hours while they figured out how to charge me for the repair. I ended up missing work over this. After this two hour wait and $200 later, they started working on my phone. I got it back about an hour later and the screen was working fine. I later found out that my Face ID was not working. After resetting my phone, resetting Face ID, and googling the problem, I found out it was most likely due to an incorrect screen repair. I tried calling the store and apple. I called Geek Squad 20 minutes before they closed and no one answered. I also called apple. The tech ended up having technical issues and had to disconnect. I was told I would receive a call back from apple and never did. I’m still trying to contact apple or Geek Squad to fix a problem Geek Squad created. This whole process is a nightmare and I hate that this is the only place that is apple certified...

Unfortunately I have to still give a single star when I wish I could give none! If you ever have issues with your Apple Devices I suggest you don't go to Geek Squad for their "Apple Services" because the gentleman there will do nothing but accuse you of ruining your device when Apple was trying to save me the drive and get there help, he just sat there telling me that "there is no way that could happen the battery is in the front of the phone" my iphone 16 pro overheats and per apple its due to a defect (common issue)- I touch my phone it keeps cracking I squeeze it its cracking...this guy wanted to tell me what he thinks I did, rather than listening to me nor pulling the ticket up in his system. He told me going to Apple was a waste of time and drive that's why he's there, so I called support upon leaving and will be going to the Lansing store for my new replacement. I'd save the headache and go directly to Apple - Its...

NTB Macbook Pro wouldn't boot after owning it for a month, no spills or anything. Sent it in and they replaced the logic board which included the SSD. TOSSED THE OLD ONE OUT. I received my fixed Mac in the mail a week after I sent it in (day after the repair completed) to discover my files were gone with absolutely no warning or chance to take my SSD somewhere else for an attempt at data recovery. So not only did they throw away my old SSD without asking or telling me, it took me almost a WEEK of back and forth with my local Best Buy contacting the service center to get a clear yes my SSD was apparently "fried," and no, they don't have it.

After back and forth phone calls all week and then a visit to the store today, they sent me on my way with some crap about I signed a paper when I sent it in, basically telling me my file loss and my old SSD being thrown away is my problem. Flint,...