Guadalajara Furniture Inc Fontana — Attraction in Fontana

I had purchased with them about three different times and this time my experience was horrible I ordered a living room set at the beginning of December that was going to get custom made when they came to deliver my items one of the drivers was not having it and threw my furniture around and broke it so they had to take it back I understand it was not the company's fault but they would not give me updates on when my furniture was going to be returned when it actually was bought back one of them was still broken and they had to take it back when I called the Fontana location to ask for details when I would get my stuff back they would say that they would ask around but they had to let me go because there was new customers in the store in other words since I had already made a purchase I was no longer their priority the people in the store were their priority now I got the last couch delivered and the quality is horrible you cant lean on the sides because you hear a plastic dent in and the material looks like it has been slit it upsets me because I really like this place but the customer service is horrible now and the quality is horrible too you're better off spending your money somewhere else where they actually care about...

Went in and looked at a table, was told a reasonable price, said I would be back in the morning with my truck. Wouldn’t let me pay then. Said I had to pay at time of purchase. Went back in the morning and the same employee who quoted me the price went to get the manager who told me the price was actually $100 more than I was quoted, a full 30% increase. When I told him I was told a different price, no compromise was offered and he was actually extremely rude and the woman who had quoted me straight out lied and said I was never told any such price even though she confirmed the price with another employee right in front of me the night before. I would have been willing to pay more had some compromise been offered, say meeting in the middle and knock of $50. But no. Instead they were rude, and spoke in Spanish in a derisive tone while standing in front of me, and permanently lost my business after this. Do not go here. Customer service doesn’t come first with these people. Odds are they’ll treat you like trash too, maybe it’s because of the...

Tengo anos comprando todos mis muebles desde 2017 los vendedores eran carolina y omar en ese tiempo muy linda persona carolina y la entrega orlando un gran muchacho nunca e tenido un problema ni con mis muebles ni la entrega por anos esta a sido my tienda hasta esta semana pasada en mayo compre una recamara para my nina la pedi blanca y cuando la entregaron le dije al muchacho esta no es blanca lo que yo pedi ya la habian puesto toda pero yo estaba ocupada nunca me imagine que no era el color blanco hablo a la vendedora MARIA y le reclamo y me contesta pues lo siento mucho pero no te la puedo cambiar yo me enoje mucho como cualquier persona y le contesto o la recojen o la saco para afuera bueno era una discusion de nunca acabar cuando me hizo la venta wow era la mejor persona pero me di cuenta que es lo peor como vendedora y su manera de hablar de una clienta es horrible les juro que esta mujer asi como la miran mayor de edad es de lo peor y bajo la manera de hablarle de uno solo por reclamar que me dieran lo que yo pedi y para acabar me habla para decirme si la tenemos en blanca pero son $500 mas era ridiculo esto my nina termina aceptando la recamara beige cuando todo su cuarto es blanco y rosa de hello Kitty fui hablar con el manager jose y darle la queja y se lo dije llevo $14k mil dollares en pura mercancia comprando aqui bajo el credito mio y esposo y el mes de julio iva ir por my recamara pero mientras esa mujer esta ahi jamas vuelvo a comprar nada horrible su manera de hablarle mal de mi cuando lo unico que yo pedia que me dieran lo que yo pedi una cama por $2000 mil dollares solo la cama y en vez de ayudarme se pone haciemdo malos comentarios mios yo que soy clienta de anos y ella sin saber hablando mal de mi con jente que me estima y me conoze que lastima acaban de perder una gran compradora de muebles y aclaro yo soy feliz con todos mis muebles que yo e comprado ahi pero no con el servicio de...