MARU Doggie Grooming — Attraction in Fort Lee

Finally had the time to write this review after sharing with many in person in the area.

As a person who used to praise this place and recommend to friends and neighbors, I can’t describe how disappointed I am after all these incidents.

I was a loyal customer since 2020, I stopped going here as of Nov 2022 when my dog’s 5 nails bled from quick nail cut visit. It was small bleed, but still painful for the dog for sure! Guess what? There was absolutely NO APOLOGIES about this! The most ridiculous thing was that when I said I wanted to talk to Alex (the owner) about this bleeding who greeted us and took my dog inside 5 mins ago, I was told (by the receptionist) that “Alex is busy” and she did not even bother to stick out her face and come out to admit this situation. How unprofessional and irresponsible is that!!! I should’ve been warned cuz My neighbor’s dog had a cut in the ear around that time too before mine happened and noticed bled stop powder on it, which they didn’t notice until returned home. We were both so shocked and upset that they did not mention a thing about this cut and hid it.. How could they do that?!

I personally noticed that the quality of grooming skills going down drastically since summer of 2021 probably due to high turn-overs and good&skilled groomers leaving. I always asked for the same lady to do my dog, but I dont think they kept this promise cuz they never shared if that groomer left or not, but I was able to tell that it was not the same person’s work..

This place may still be good for some breed dogs that does not require extensive brushing and styling. But I question their MORAL so up to you.

FYI - If you notice that your dog refuse to go inside when you get there, dont overlook that. I say cuz i thought my dog just didnt want to be groomed/washed. But thinking back, that was the signal to notify unpleasantness or...

I am sooo happy to write this review to share a business with other new pet owners who really want a groomer who cares for their pet the way You actually do!

I have a little goldendoodle and his hair is very high maintenance. I was referred to Maru by a close friend who also has a mini GD. First, when my husband called to make an appointment- it wasn’t some ridiculous 3 month waiting period nor was there a a financial deposit along with a 10 page questionnaire asking ALOT of questions.

My husband called spoke to a kind person, answered a few questions and appt booked! We booked a weeks Out. Upon arrival the owners already knew to expect My pup, named Rover. He is a shy lil thing who was scared once he walked in. The groomer actually took time to welcome My pup and tried to make him comfortable before Taking him to be groomed. The shop is a posh little boutique that is filled with cute pet clothes. The overall cut/wash took about 3 hours. Once ready; they called us and we came. Our Rover looked like a completely new dog and had a happy happy attitude when we saw him. He didn’t look scared or anxious, or smelled too “perfumey” or stinky. He played in the shop for a few minutes and happily played with the groomers. This was all a surprise to me! This was the first time i truly felt confident that my puppy was happy and safe in someone else’s arms while i was away. I highly recommend this business. The prices are a moderately acceptable for the quality of service and care! Rover will definitely be visiting again!...

I called this groomer specifically to ask if they had experience with temperamental dogs & my breed of dog, due to their nervousness when it comes to grooming. I unfortunately missed a groom at my usual groomer but needed to get my dog a bath, so I decided to try this one out based on a recommendation from a friend.

I explained very clearly to the gentleman who made my appointment that my dog gets very nervous and anxious during grooms and they need to be patient with him. About 5 minutes after we dropped him off, they called me and said that my dog needed to be muzzled and that I had to come back and put the muzzle on him. My dog has never had to be muzzled, not even at the vet, because we try to make it abundantly clear about his behavior and how he needs patient people around him.

I don’t think this groomer gave it a chance and genuinely feel like they just wanted to make the money by telling me that they would work with him. If my dog genuinely needed to be muzzled I would have done it but to immediately pose judgement about my dogs behavior — with only five minutes of him being there shows me they didn’t take the time...