Twin Towers Service Station — Local services in Fort Lee

Horrible experience (makes me wonder about all the no-word, 5-star "reviews"); tried to overcharge over $1,000 for bogus undiscussed and unverifiable "repairs" they first claimed were a "miscommunication" and then claimed they were "doing us a favor". Came here with our used car we were only looking to get another 3-6 months out of while we were shopping around to lease a new one, originally because of the reviews; we even knew exactly what the problem was, it was a computer chip that had gotten water damage and needed to be replaced; average estimate for similar work ranged from $3-400 depending on location.

First thing they told us was they'd have to charge us $80 to "use their special diagnostics device" to make sure the water damaged computer part was the problem. We told them we were 100% sure it was the problem, but they said it was "standard practice" they use their electronic do-hickey to diagnose things and that in itself was an $80 charge. Told us later that sure enough, "the computer chip was damaged" which we already knew. But they added $80 to the bill just to tell us stuff we already knew. But wait it gets better.

We left the car at the location for them to "look the car over" with the explicit agreement to not do any work without first quoting us an estimate. They agreed to call us later in the day with an estimate and only do any actual work if we agreed to the estimate. The didn't call back that day. Didn't call us next morning either. So later the next day we called them. "Oh yeah, your car was repaired and ready for pickup". Obviously this was not what we agreed to since all parties agreed that no work would be done without first calling us to verify the estimate. But wait, it gets better.

We went there expecting the higher end of the estimate of $3-400 plus the bogus $80 "diagnostics fee" when we were the ones who told them what the problem was in the first place. So we figure they'd round it up to $500 just to weasel an extra $20 for some misc. fee.

Imagine our shock when the tab came out to $1400. "For what?" we asked. "Oh, we noticed some miscellaneous wires and tubes were aging and we decided to do you a favor and go ahead and replace those for you."

"Wires/tubes were aging" ... no SH#+ SHERLOCK it's an old car we just wanted to get another 3-6 months out of while we looked to lease a new one – being that it's a used car, EVERYTHING in the car was "aging".

To make matters worse, they didn't have the old wires ("Oh, my guy threw them out already") and there was no way to verify they did any of the work they claimed they did which (1) we never agreed on (2) had nothing to do with the original issue of why the car was brought in.

So basically, we came in for a repair we already knew was needed, estimates online range from $3-400, they charged an extra $80 to tell us stuff we already knew with their "diagnostic tool" and then tried to get us to pay $1400 because "they went ahead and "did us a favor" and "replaced some extra wires and tubes". All of which they did without first getting us to sign off on the estimate as per the agreement we had and NONE of the extra work was stuff that had anything with what the issue with the car was and NONE of it was run by us before they took it upon themselves to start random "repairs" that weren't even necessary.

Oh and all the "wires and tubes" cost about $250 online. So I guess they just tried to comp themselves the difference of about $750+ in "labor" for stuff we didn't ask for, didn't need, and they couldn't even verify that they actually did. And there was zero noticeable difference in how...

I strongly recommend Twin Towers Service Station in Fort Lee, NJ for all your automobile repair and maintenance needs. Over the past seven years I have trusted Twin Towers with everything from: engine repair, flat tires, spark plugs replacement, new catalytic converter, ignition issues, state inspection, new battery, tune up & maintenance and so much more. John and Joe are exceptional. They provide high quality work at an extremely reasonable price. I can confidently say that these are some of the best mechanics that I have ever gone to. I am always impressed by their professionalism and expertise. The company always goes above and beyond to thoroughly inspect the car and identify potential issues; using the latest technology and decades of professional experience. They treat your car as if it is their own and truly do everything in their power to surpass client expectations.

They are always extremely patient and attentive to my concerns & questions and I always feel confident that my car is in good hands. Throughout the repair process, Twin Towers kept me informed every step of the way. They always take the time to explain everything to me in a way that is easy to understand, and I always appreciate their honesty and transparency throughout the process.

When the repair is complete, they always take the time to walk me through what was repaired, and provide helpful tips and advice for maintaining the car. I also leave feeling confident that my car is fixed and that I received phenomenal service. I recommend this shop to all my friends and family. Their professionalism, expertise and dedication to customer service are truly exceptional, and I will definitely be returning for any future car...

I've been going to Twin Towers for many years. Because of the care that both my car and I have received over the years at Twin Towers, I would never consider going to any other service station - I even buy all my gas there. I still drive a 19 yr old Subaru, and over the yrs, have had a few significant car problems. John & his staff are always diligent & thorough, working through & explaining in language I understand every issue until it was completely corrected. After any work is done, John personally drives the car to make certain it responds appropriately and the initial problem is resolved. Whether it's for a simple oil change or a more serious problem, John calls me to discuss his findings and if he has suggestions to make my 19 yr old car run without difficulty (or even better) as it has for so long, and when the work should be done. He provides an accurate estimate for parts/labor. If he finds any change during the repairs, he promptly calls back with all updates and any changes in the initial estimate. When my car is ready, I know that John has put my car through its paces. I am certain that my car is completely SAFE on the road. When I 1st started going to Twin Towers, I didn't understand why the atmosphere there was so unlike any other garage I'd been to before. It was only when I learned it's a family-owned business, started by their grandparents, that it all made sense. I consider myself very lucky, indeed, to have more trust in Twin Towers and their mechanics who work on my car than I do in some...