GameStop — Attraction in Fort Myers

This GameStop has the absolute WORST customer service! Went in today to exchange my PS5 controller that I purchased here with the protection plan. The two girls working were as rude as they possibly could be! No help what so ever!! Wanted to blame cosmetic damage as the reason why they couldn't honor my plan. I explained to the girl that the controller i purchased was from this store and refurbished. It came with the piece of rubber already torn. She argued with me then told me she needed to test my complaint of stick drift to verify it actually was broken. I will never go back to this store again! I hope these two girls get fired or atleast explained what customer service...

BEWARE- DO NOT ORDER ONLINE!! I placed an online order for home delivery that day. I never received a receipt - email or otherwise. The item was not received that day. The item was not even received by noon the next day either. The employee had no explanation as to why it was not delivered as agreed to when I purchased the item. I cannot return the item as GameStop did not issue a sales receipt to my email nor have I ever received any type of purchase receipt for this sale aside from when I printed off my confirmation page. The employee was also kind enough to acknowledge the email receipt issue as being a common occurrence. Order...

New manager is very unprofessional and should get fired, I’m sure I’m not the only one complaining about this guy, I miss Alex, he was a very helpful guy and managed that store very well for years.. this new guy must not need his job because the way he treats customer in front of other customers and constantly on his personal phone and ignoring and not paying attention of what the customer needs is ridiculous.. do something GameStop this used to be my favorite store. I rather go to a different one or not give you any business at all if you let unprofessional people run your...