Waited 3 weeks for a keyboard replacement. Told I would get calls and never did, was told it would be ready on two different occasions and it was not ready on either day. Finally when it was ready, told it was $120 and when I go to pay, all of a sudden it’s $208. I’ve been here before and it wasn’t like this but after this terrible experience, I will not be coming back.

UPDATE: I went and got a refund for $60. I thought it was going to be $80 but I just didn’t care anymore and wanted to be done. When I got home, I realized the bottom of my screen was damaged and called to have it fixed. They didn’t fight me about it so I assume they knew it was their mess up and just hoped I wouldn’t complain. Fortunately, they were able to fix it within a week. However, I’m not knowledgeable about fixing computers but I dropped it off with a Mac that had a logo on it and received a laptop with no Mac logo on it. I spoke with some friends who are knowledgeable and they believe they just replace the whole screen with a generic but compatible part. I’m pissed off because if you broke it, you should replace it with the exact part or something really close to it. I hope this doesn’t affect the value of my computer but I guess we’ll see when I trade it in. As for my original review, I am still firm on not returning to this business.

MAKE SURE YOU TAKE PICS OF YOUR EQUIPMENT PRIOR/AFTER PICK UP & GET NAMES/WRITTEN DOCS WITH THE PRICE BREAKDOWN

LAST UPDATE: I was going to just leave the situation alone until the compatible part they installed would not let the laptop shut properly. So, I brought it back in and spoke with a technician named Sabrina. She not only fixed the issue but replaced the compatible part with an original apple product. She completed it in about a day, free of charge. Thanks to Sabrina, I'm changing the rating from one star to three but I am still firm on my original review.

LAST LAST UPDATE (10/07): My MacBook has ✨OFFICIALLY✨ died. I was worried this was going to happened when it started acting funny. Then one day it just wouldn’t turn on. I went to Stone Computer then the geek squad at Best Buy and they believe it’s the mother board. After both of their assessments, they agreed that it was best for me to just get a new computer. Although, I cannot “prove” a direct connection of my laptop issues to A+ computers, I will say that I’ve taken great care of my laptop. I’ve only used it for daily use (emails, papers etc.) and the second I had an issue (keyboard), I went to get it repaired. From the first day I dropped my laptop with the technicians at A+ computers, my poor MacBook has had nonstop issues. So, thank you A+ computers for not only playing with & breaking my laptop (and then charging me for it) but now making me have to buy a whole new computer. I appreciate your work! 🙏🏽😊