Five Guys — Restaurant in Fort Wayne

I had a terrible customer service experience today. Sonya R couldn't be less concerned about getting the order correct. I guess it was more important to be rude and get me through the line. I even said at the register hey I usually pay more than $73 when I order are you sure you have the order correct? She told us hey if it's wrong just get back in line mind you the line was just as long as when I had arrived. I pay see the receipt and realize it is incorrect. I'm upset because we went over the order multiple times, so I ask my wife to explain to them what they aren't understanding from me. She comes back says hey they fixed it, we wanted to dine in but were unable as the tables had not been cleaned from previous customers. Our order # was called I'm use to waiting because I always order 9 patties, the tables have not been cleaned so we decide to eat in the car. We open up the bag in the car, yep 5 burgers! We had both specifically told Sonya before paying that there are 6 of us there should be 6 meals. Common sense they handed us 3 milk shakes and 3 soda cups and 2 large Cajun fries. I went inside to let her know she did in fact mess up my order and because of scheduling we couldn't wait to reorder. She yells at me that she read my order to me three times, which in fact was a true statement but it was incorrect all three times that she read it. So I thought to my self as I walked out at least I can eat the cajun fries, unfortunately... they had the wrong person seasoning today. Now it's 2 hours later and I'm starving so I decided to write a review. I called to speak with a manager who said I have to speak with Frank tomorrow. Only thing I can tell Frank is maybe Sonya should have been...

Five Guys is hands down the best burger joint that has ever existed. I know it's a bold statement, but hear me out. The first time I sank my teeth into a Five Guys burger, I knew that I had found something truly special. The burger was perfectly cooked, juicy, and packed with flavor. Every bite was a heavenly experience that I will never forget.

But there was one fateful night in late June that I will always remember, where I had the best burger of my life. It was raining outside, and I was seeking refuge from the downpour. As I walked into Five Guys, the aroma of sizzling beef and fresh buns wafted through the air. I ordered my usual cheeseburger with all the toppings, eagerly anticipating its arrival.

When my burger arrived, I could hardly contain my excitement. I took my first bite, and my taste buds were instantly transported to another world. The beef was perfectly cooked, the cheese was melted to perfection, and the toppings were fresh and bursting with flavor. It was like nothing I had ever tasted before.

As I savored every bite, I knew that I would never have another burger like this one. The combination of the rain, the cozy atmosphere of the restaurant, and the sheer perfection of the burger created a memory that will stay with me forever. And even now, months later, I can still taste that same burger when I close my eyes and think back to that night.

In conclusion, Five Guys truly makes the best burger in the world, and I doubt that anything will ever compare to that one fateful night in late June. I haven't tried a Five Guys burger since, but I highly recommend that you do so, and who knows, maybe you'll have your own unforgettable...

I watched the fry Guy dump salt on my cold/ lukewarm 🍟. He dropped them in the grease for 30 seconds and raised the 🧂 way up high over my order of fries. I'm standing in the lobby and see a stream of salt falling like a water fall over a medium 🍟. The burger 🍔 buns were shriveled,cheese not melted and a glob of mustard. In my opinion, my burger was pre made placed back on the grill . If it was made fresh it would not be lukewarm and the cheese would have melted. The best thing was the roasted 🥜. I ordered two regular cheeseburgers and received two little 🍔 🍔. No I want be eating at another Five Guys ever this was the third and last time trying Five Guys in my travels,in three different states and all I can say is they are an overpriced hyped 🍔 joint. I opened the bag and lost my appetite at the disgust, looking at a greasy salty bag with lukewarm food that I picked up not had delivered. Three strikes,three states they have been below par on all three visits. The first two I pointed out the deficiency in my meal and they gave me back my money. This being my last time trying Five Guys I wrote my honest review. Now I have no doubt they know how to make burgers they would not have a cult following.

I give them a solid one,as a 🍔 specialist I expect this place to do one thing better than anything. Make a hot delicious 🍔 . I would have preferred a McDonald's happy meal 🍔 over Five Guys.

The best fast food I found in Fort Wayne was Chick Fila during my visit...