Peter Franklin Jewelers — Attraction in Fort Wayne

I wanted to trust Peter Franklin with my business, but they made our relationship complicated. What makes the industry of fine jewelry repair most challenging is that they hold the fate of expensive sentimental items in their hands. In 2016, my engagement ring was bent in half in an accident during my first year of marriage; I was devastated. PF repaired it and returned it to me looking exactly as it had when it was gifted to me from my fiancé. I was deeply grateful beyond measure, and I began to bring all my jewelry to PF for cleanings, repairs, etc. After the ring, I can’t recall one repair that went the way it should have – two pairs of earrings and a necklace were “repaired” multiple times for the same issue. The floor manager was unapologetic, and I was often subtly led to believe that there wouldn’t be a charge, but at pickup would be quoted a cost (or they would offer me a price range for a quote, and the cost was always the max of the range). When I inquired about any of it, I would receive salesy excuses. Six years later, my engagement ring fell apart (the center diamond fell out, and the shank cracked in half) from “wear and tear” according to PF. I account for some of this being that the structural integrity of the piece was affected by the initial accident, but no ring should become unwearable after six years if it was properly repaired. PF agreed to repair some parts of the ring again without charge, but not others. Mind you, the ring did not sustain any new traumas, and before it broke the second time, PF had inspected it less than a week prior, and gave it a passing grade. Eventually, we came to an understanding where they felt I was made whole by the few repairs they made at no charge (which at this point I wasn’t sure I could even rely on), and I did not agree. I don’t doubt that the Market Manager I worked with sincerely wanted to make things right, or that their head jeweler was very skilled, but at the end of the day it seemed they were more interested in making sales rather than making amends. Once I chose a new local jeweler of 30+ years, and explained my situation, he then shared with me that PF used to be owned by a pair of brothers – a jeweler and a business man. The jeweler passed away relatively recently, may he rest in peace, and the businessman was left to run the company. Since then, he noticed more customers coming to his shop with complaints about the quality of PF’s work being less than satisfactory, and he noticed more PF locations opening around Northern Indiana. Take that as you will. I was impressed with the facility itself (on Dupont); it has a very wide selection of jewelry for men and women, and it is beautiful, professional, and clean. I am grateful for their service to me, but I have...

My wife took a ring in to have them take the stone out and make a pendant for our daughter as a college graduation gift. When discussing everything she asked if the stone would be polished because it was older and had some scratches on it. The manager said absolutely. So him and a female associate entered all the technical information into the computer and told us they would let us know when it was done. We were notified and went to pick it up. The setting is nice but they never polished the stone. The poor young man helping didnt know what to do other than try to tell us they can take care of it but he needed to talk to his manager. We dont live in Ft Wayne so didnt want to make another trip for something they didnt do. No manager at the store. The lady that helped take the order dissapeared instead of helping this guy figure this out. We finally decided to just pay for it and have someone else polish it so we could get it done. The manager finally called this young man back as we were in the middle of the checking out. Another gentleman that worked there was talking to him. We do apologize to the young gentleman that helped us because it was this fault but the lady the disappeared should have stepped up and helped him. He wouldn't have had to worry about it if they would've done what they said they would. I won't recommend this...

I've never rated a place on google, but thought this one deserved it.

1. My name was spelled wrong so it took them a minute to find my "repair"

2. I paid for a watch repair (an heirloom seiko watch) and I don't believe that they did want I asked and paid for

Watch bezel was broken when I went in to go pick it up, so they had to take it back for longer to fix it after being repaired. Paid for a new crystal, which while examining at home, either has a large scratch on it or was not polished before put on. Paid for a cleaning and went home to clean the corners and nooks for 20 minutes myself with a quip and alcohol. It is EXTREMLY dirty underneath the bezel they put back on, so they put it back on without cleaning. And on my dial there is a dot on the 5 o'clock that is now not attached to the dial and floating around the face (which wasn't like that before).

The only reason it's not a 1 star is because they were very nice in there and seemed knowledgeable.

I feel like I was 100% scammed out of my money here after being recommended by friends and...