Summer Wedding Reception - terrible customer service. If you are looking to book an event with them in the summer, I would look elsewhere for a better customer experience. Hopefully, this detailed review will help future brides exploring this as a possible venue option. There is an "EVENTS" coordinator & a "FOOD AND BEVERAGE" coordinator at Solitude. This review is based on my experience with both 'services'. Once we booked, I had a 'meet and greet call' w/ our EVENT coord. Right away, any reasonable question was met with "unfortunately...we don't do that -or- you can't do that...etc." It took a conference call with FOOD AND BEVERAGE to get any traction on some of our requests. After that, the only communication was lots of emails/dates for tastings. NOTE ON THE TASTINGS--you/your partner have to choose THE SAME options, so if you think you will be able to share to get a better sample of the menu, think again. The tastings are CHARGED AND they charge you a resort fee ON TOP of the tasting fee even if you aren't actually staying there (i.e. you drove up for the tasting). When my partner inquired about this, all we ever got was..."let me check" and NO FOLLOW UP! If you are disappointed the mantra of solitude seems to be 'We are sorry your expectations weren't met'...not how can we make it right. We used Solitude's PREFERRED VENDORS for all of our lighting, rentals, etc. Solitude controls the schedule of when things are delivered so if the rental company charges for specific windows, SOLITUDE will leave you to eat the extra costs! The EVENT COORDINATOR for our event, was in/out and hard to locate the day of. I got calls at 7:30AM from the crews of the lighting and rentals because they didn't have her number (she didn't communicate nor represent herself as the point person/main contact for day of!) - I had to coordinate/my partner had to provide oversight because while the demand for delivery was made for that timeline, the event coordinator was nowhere to be found. The baker attempting to deliver our cake couldn't find her and at one point one of the staff thought it was a good idea to deliver the cake using a luggage rack on cobblestone (I can't make this up!). Solitude LOST the bakery items and it took a phone call (after 2 weeks and NO FOLLOW UP) to FOOD AND BEVERAGE to resolve the issue. Again, the only response was "sorry this didn't meet your expectations" and eventually Solitude reimbursed the baker for the lost items. Our Event coordinator only responded with, "we're not responsible for outside decor". [Please explain if Solitude assembled the cake, and Solitude charged a cake cutting fee and thus, disassembled the cake, and the pieces to the bakery come up missing they are not responsible for outside decor!!]--Why does it take a call to MANAGEMENT to get anything resolved?--We also stayed on property, and 25% of our guests stayed on property for the weekend. NOTE If you stay on property in the summer there is NO A/C and it gets HOT! You are supplied with 1-2 fans, but it is barely enough to keep the temps in the mid 70s our room was the coolest at 73. With the THOUSANDS and THOUSANDS of dollars Solitude made on this event with food, beverage and venue charges (and they TAX the gratuity) it is disappointing to see such a lack of customer service and a poor customer experience at the planning phase. The serving staff was excellent, the food was good and our guests had a great time, but my positive comments are reserved for FOOD AND BEVERAGE who went over the top to make sure we had a good time, our guests were served well and FOOD AND BEVERAGE followed up. That said, it was relayed that Solitude is in a 'reorganization' of events and FOOD AND BEVERAGE will be handling future events... while I cannot confirm nor deny this I hope this feedback provides opportunities for improvement and training of their EVENT staff who seriously lack customer service skills. If you are looking to book an event with them in the summer, I would look elsewhere for a better customer experience.