Campus Camera & Imaging — Attraction in Franklin Township

Wow literally the worst customer service I have ever received. They are getting 1 star because it won't let me rate them 0. When I first arrived the people who work here were so incredibly rude. They awkwardly stare at you and don't even ask if you need anything. I had asked for my parents wedding video that was on VHS to be transferred to a jump drive. I had asked of it specifically on a jump drive because my laptop (like most laptops) doesn't have a DVD reader. They said that they convert it to a DVD but then can transfer it to a jump drive for an additional price. I told them that was fine and asked how long it would take. They said about a week. Well 3 weeks passed and no call. So I called them on a Monday and they said it would be done by that Friday. Another 3 weeks passed for them to finally call me, and when they did, they didn't even leave a voicemail, which is very unprofessional. So when I finally went in to pick up my video the guy that helped me was a very rude old man. He couldn't find my video and was very condescending asking if they "even called me to tell me it was done". To which I replied yes you just called me today saying it was done. Then when he found the DVD, he almost over charged for the jump drive because they didn't even put it on the jump drive like I asked! They only put it on the DVD! I questioned them on it and they said nothing. They didn't apologize or anything! So they made me wait 6 weeks just to not even do what I asked them to do. I didn't even bother to ask for them to transfer it again to a jump drive. I don't trust these people. Knowing them it wouldn't get done till next year, if at all. Highly disappointed with this company. Very unprofessional. I would never recommend...

This place is the BEST ! I found my Nikon 300mm F 2.8 over in Kent Ohio, home of Kent State University -- and it's what every camera store I remember as a youngster is....has the vintage aroma of a older camera store (in a good, nostalgic way)...and has PERSONABLE employees who make shopping pleasant. Daniel was very nice and helpful and wasn't one of those salespeople who rush you along just to get your money. He even spent the time to divide the costs onto two different credit cards ! He even allowed me to take the lens in front of the store to test out. This is the type of service that is long gone - until you find a place like this. I drove 4 hours to get buy this lens and he was completely honest about the condition of the lens (which was really nice !) -- I can't say enough good things about this camera store. If you want knowledge BEHIND a sale, this is the place to go -- Amazon is okay, but look for Campus Camera & Imaging behind the item because this is the kind of place REAL photographers want to support. God Bless Daniel and his employees of operating an...

If you're looking to get your film developed here, don't. I understand things happen and machines go down, but leaving customers questioning when they'll receive their film is just not right. I dropped off film SIX WEEKS ago and was never contacted about a delay because their scanner went down. I called around week 3 and was told "oh the part should be here any day now and we'll have your film done". Okay perfect no problem. Then I waited and waited. Called again at week 5 and was told the exact same thing. Well at week 6 on the dot l decided to go in the store to check the status of my film. When I walked in they said "oh the scanner part comes today!" Just like they've been saying for 3 whole weeks. During the entire month and a half wait, they never developed my film or contacted me to let me know there would be delays. If you want to run a business the right way, communicate with your paying customers. It is truly devastating to be promised so many times that things are getting done,...