N Y Nails — Attraction in Franklin Township

I've visited this nail spa twice for a pedicure and while the pedicure was fine, the service is truly terrible. Both times I had an appointment and waited over 40 minutes... I think they just say yes to appointments but it means nothing. Then, the first time they said "what kind of pedicure" I said "the most basic pedicure" - which according to their menu is $30. She ended up giving me a $40 pedicure which was very nice and while I thought the price change was a little odd, it was a really good pedicure. So, I go today and I say I want the "spa pedicure" (the $40 offering). They say oh it has different choices mango, lavender blah blah, I said lavender. I go to check out and she charges me $50!! Now, I'm annoyed and I clearly say I said "spa pedicure, the menu says $40" - they would not budge on the price. I spent over 2 hours there between the wait and the pedicure and frankly found the experience truly just dishonest. I asked to speak to the manager, which did not happen; she kept saying "we have different levels of pedicures" and I said yes, that's why I said "spa pedicure" - the menu literally says spa pedicure $40; I pointed to it repeatedly. Really just a terrible experience and will never be back. ...

Awful experience! Took my daughter to get a full set of acrylics. Any place I’ve been to before it costs $30. This salon, their sign says $35 so I thought ok, no big deal. The woman she was with had no idea what she was doing. A service that usually takes 45 min took her 2 hours. The tips are way too long even though I kept telling her to go shorter. She put some kind of powder & glue on her nails even though I asked repeatedly for acrylic. She was rude. When I went to pay (for a $35 service) she said it was $50. She couldn’t clearly explain the extra $15. Then she kept trying to force me to add a tip to my credit card. Anyway, later that night I called, as a regular customer, asking the price of a full set of acrylics with tips. The receptionist said $35. So then I went on to explain my experience that day. She put the awful nail tech on the phone & she started yelling at me. There’s definitely something shady going on at that place. They are GREEDY! Oh and by the way, my daughters nails are uneven & painted horribly. So after spending $50, I have to re-do them at home. I will not return to this place. And honestly have no idea how they are still in business. Their customer...

Today was Worst nail experience of my life. Some inexperience new woman who clearly doesn’t know how to do nails. She repeatedly cut my finger and squirted glue ALL over my hand. Then proceeded to stick her hand to mine and rip it off when she realized. She then proceeded for use the same tool she cut me with on the rest of my fingers, didn’t even clean the glue off my hands but cleaned her own. Did not sanitize or swap tools. I also showed her an EXACT coffin French tip look I wanted and she chopped my nails short and uneven and then squared and rounded them?? About 5 people were looking at her shaking their head. She kept laughing and rolling her eyes while I was in pain. My 2 fingers are currently red and inflamed. Someone else took over who was wonderful, but the fact that I was charged $60 for a listed $45 service AFTER that happened is disgusting and I will never return ever again, clearly they have uncertified techs...