Topgolf Swing Suite at iPlay America — Attraction in Freehold Township

My husband and I came in on a Saturday night and spoke with the girl at the front desk who told us the bay time options. It was 6:20, and there was a slot open for 6:40. There was legitimately only 1 bay in use, so we were a little confused as to why we could not just start right away at a different bay, but nonetheless we said the 6:40 was great and that we would be at the bar to grab a drink while we waited. About 6:45 rolled around, and the group at the one single bay that was in use finally left, and the girl from the front desk went over and cleaned up the area and checked out the golf clubs. We continued to wait patiently at the bar for someone to let us know when we were allowed to head to a bay and begin. 6:50 rolled around so I finally went up to the front desk girl again and asked if/ when we could begin. She said we could start once we filled out the waivers, which we already did, and then said “oh yeah you can start then”. I then asked her what bay was even ours, and she finally said “oh yes I’ll show you”. She walked us to our bay, at which point it was now almost 7:00. After telling us the rules and walking away, we tried to begin, and the games were not loading, so we had to ask her for assistance. After she came back to fix it, we asked her to please add more time to the bay, considering it was now after 7:00 pm and we hadn’t even been able to begin. She said yes I will. Throughout the approximately 40 minutes of us playing, we had to again call her over at LEAST 5 times to fix the system. We even suggested maybe we need a different bay, but she just kept saying she “fixed it”. However, after each “fix” we would then be stuck in a loading loop and have to get her for assistance again- thus taking much time off of our actual play, after already having started late because no one informed us that we could begin. At 7:40, our time ended, so I went up to the girl once again and asked if she had added the time that we asked for, to which she responded “oh sorry I couldn’t do that on my end”. I explained that I was confused by that considering we didn’t even start nearly on time and she knew that, on top of which the games continued to stop working multiple times. She said “I’m sorry”. I asked if she had asked for a manger or for any assistance in adding time since she was unable to do it herself. She said no I didn’t sorry. I then asked why she told us she would add time, and then in fact did not. She said “well I said I would try”. To which I responded “and then we were never informed by you that you didn’t actually add it”. She once again just said “sorry”. My review is not to get anyone in trouble, and typically my husband and I NEVER complain about things, but to me this was such extremely poor customer service I was so baffled when leaving. The girl was very polite, but we essentially paid $85 for about 30 min maybe of real play time. I kept saying to my husband what a cool concept this was and how I was shocked that it was so empty on a Saturday night, however, if this is what the service typically looks like, I could understand why. I did reach out through the contact option on the website first to express my discontent before writing a public review, however, we have yet to receive a response and were emailed a request to...

It's started with a phone call. Because I was giving complimentary tickets by my boss. And upon reading the directions on the back of the tickets, I was to reserve the Bay before going. I tried 3 times calling only to get the runaround. I wasn't dismaid at first because the person on the other end of the phone call seemed to be an unaware child. It's kind of his disposition of stopping so many times not knowing what he needed to do. Till the last phone call when I got that same child again. However, this time, he was able to get a manager. His manager said that I need you to book this Bay by reserving with a credit card. OK, I did that, and she said that it was declined, knowing that an hour before, I just used this card. Still not dismayed, I said that I'll probably just visit. the store she's like if we have bay available you can. Now that we're at top golf. I say nothing about the prior phone call. I asked for what I wanted. Give the coupons tells me bay will be ready in about 45 minutes. Cool, no problem. After the time has passed and we come back. There are regulations that they need to inform you of. However, he wasn't talking to me. This is my fault. I'm a little deaf. So I asked him to speak in my direction. It was very difficult for him to speak to me. He was always looking down or to the side. I shrugged it off. I feel i'm looking at a young adult. Yes, the places was busy, however, I've been in busier places and people have noticed me even if they were to just say hello I'll be back as soon as I can finish up a few things cool understand. No one For the longest time came to get a drink order. Ask if we want anything to eat nothing even though I saw a server back and forth moving to other bays. OK, so I went to the bartender. I understand busy. However, people usually still eat knowledge of you. Ok, whatever. It takes about. 15 minutes for me to get the bar tender to acknowledge me and take my order. Oh, I forgot to mention when we got to the Bay. It was absolutely junkie the previous party left lots of dishes, and the bus boy hadn't come cleaned the table yet. I feel that type of crowd there should have been 3 bartenders. Maybe people called out. I don't know, but the avoidance that I felt at this top golf was very interesting. We didn't care...

Path-mark was originally in Top-golf Swing Suite's spot, right at the last corner of the building, very close to the highway. I had no idea where Path-mark's sign was originally spotted in from the 90's to the late 2000's. My guesses are, the six signs that had multiple different places on them (I think both signs under the other top sign with an animated pic of a tree that used to say, "The chapter one or the garden something-" strangely had "Stevens Furniture" seen twice on the second and third sign (unless the first sign said something else different), the fourth small sign that I mistakenly thought that was the original spot where the Path-mark sign originally was, the fifth sign had said "Mary- I don't know what the last word said..., and the sixth sign had said "sh- something pizza and cafe") and another sign but with only three of the places on them that was almost unseen by the stupid blocking trees and bushes, originally had the signs of: The chapter one/the garden something sign (Both different signs could of possibly have replaced the Path-mark signs in the early 2000's or the late 90's), Steven's Furniture, and the last one is completely unknown. Now, I wasn't born in the 90's (sadly) but I was born in the early 2000's, However it was hard to remember everything from the past. I grew up in NYC and my family unknowingly decided to drive to Freehold, New Jersey, and in the year 2007 or 2009, I remember seeing a Path-mark in this area. It is unknown what the Path-mark logo looked like at the end of the building (their 90's version or the early 2000's one was most likely there at that decade), but I have perfect images that I saved by screenshotting them on google maps to show proof. The path-mark logo was missing/taken down/barely seen at the front corner of their abandoned store, but their early or late 2000's logo was seen at the right corner of their store. Two possible reasons for their shutdown in Freehold: So many rats running somewhere around the store or got...