Audi Freehold — Local services in Freehold Township

My family and I have been loyal Audi customers for nearly two decades, having financed and leased several vehicles—specifically from Audi Freehold. Unfortunately, after my most recent experience, we will not be returning.

Audi Freehold has failed to honor its word, and its employees are inadequately trained, providing inconsistent answers to the same questions. I am deeply disappointed by how they handled my recent maintenance inquiry, especially given my long-standing loyalty as a customer.

At five months pregnant and currently in the market for a new SUV, I had hoped to continue my relationship with Audi Freehold. However, due to this experience, I will be taking my business elsewhere.

Hi Joel,

Thank you for your response. If you check my last name in your system, you’ll see that multiple members of my family have purchased several vehicles from your dealership.

When I first bought my Audi, I was living in Jersey City, and my 10,000-mile service was completed at the Audi dealership there. I have consistently serviced my car on time every year. When I brought it in for the 30,000-mile service, I explained to your service team that my car had been in a serious accident and had received a replacement engine with only 20,000 miles on it. As a result, they performed the 30,000-mile service when the odometer read 40,000.

At the end of that appointment, your team informed me that since my new engine had fewer miles, I had until the end of 2025 to use the final service from my already purchased package. When I later called to schedule an oil change, I explained the engine situation again. The representative put me on hold to consult the service manager, who agreed that I could wait until the end of the year for the final service and proceed with just the oil change.

However, when I brought the car in, your team suddenly changed their stance, stating that if I wanted to use the last service from my package—which I have already paid for—I would have to pay for it again. At no point did I ask for anything for free; rather, Audi is now asking me to pay twice for the same service.

The odometer is only over by 1,000 miles, and the replacement engine has approximately 35,000 miles on it—25,000 miles fewer than the original would have had. If your dealership had been upfront about not honoring the original agreement, I would have simply used the final service last year, just as I have diligently maintained my vehicle for the past four years. Instead, I trusted your team to provide accurate guidance and fair treatment.

If the mileage discrepancy were significant, I could understand some resistance, but given that it's only 1,000 miles over and the new engine is still well under the expected mileage, I would expect Audi to stand by its customers and honor the service package that I have...

I felt it was important to update my review. About 6-months ago, I purchased a CPO 2024 Audi A4 Premium Plus. Christian Lecerf was the Audi Brand Specialist in Sales who I consummated the deal with. As noted in my previous review, Christian was absolutely outstanding in every way. Incredibly fluent with respect to the vehicle, passionate about his job and had excellent customer service skill sets.

While other dealerships offer the same array of vehicles, Ray Catenia Audi Freehold distinguishes itself from other its competitors by the people that they onboard.

It is very important to note that once the vehicle had been purchased, the door does not close. There have been several occasions where I needed guidance from Christian with respect to the vehicle and he always has provided outstanding service delivery. The most recent occasion was, in fact, today.

If you are in the market for an Audi - whether new, CPO or used - and are looking for excellent service such as the service always delivered by Christian, Ray Catena Audi Freehold is your place to shop and service your vehicle. Highly recommended.

Was in the market to purchase a 2024 CPO Audi A4. After visiting another Audi dealership, I decided to go to Ray Catena Audi Freehold. Turned out to be a great choice. My first point of contact was Donna Gruber. Knowledgeable and very outgoing. As the progress started to move forward, I was on the incredibly capable hands of Christian Lecerf who is an Audi Brand Specialist. Christian is nothing short of outstanding. Incredibly knowledgeable, patient and extremely customer service-oriented. We looked at some cars of interest and I wanted to give it some thought. After a couple of subsequent visits, I decided and purchased a 2024 CPO Audi A4 premium plus. At no time during my visits did I ever feel pressured, which is one of the things that most people dread when it come to car buying/leasing. Rest assured, you will not experience this at Audi Freehold. Took the car home yesterday and Audi Freehold makes you feel comfortable about calling with any questions that you may have. It’s not just about the sale - it’s about the customer experience and post sale service.

Once the sale was completed, I met with Ray to discuss other packages. Went exceptionally well.

Also met the manager Steve.

Overall, a great buying experience. I would highly recommend this dealership if you are in the market.

Audi Freehold should be extremely proud of the staff they have onboarded. As I stated earlier, I cannot say enough about how outstanding Christian Lecerf was. Made the whole experience actually enjoyable. Kudos to Donna,...

I have to rate my experience with Audi one star. We leased a 2025 Q3 a few months ago. I have tried to get comfortable with it but it is just not possible. The car is poorly designed and disappointing to drive. Here are the major issues I’ve experienced:

Poor Transmission Performance – On the test drive, the car felt fine on the highway. But once I got it home and drove it around town, the ride was jerky and uncomfortable. You can feel every downshift when slowing down, something I haven’t experienced in 40 years of driving — unless it was a manual. From a stop, the car is unpredictable: sometimes it responds normally, sometimes it hesitates, and other times it lunges forward as if I floored the gas. I’ve brought it in for service twice, only to be told it’s operating “as expected.”

No Remote Start – My 2018 Nissan Altima came standard with this feature, so I was shocked to discover the Q3 doesn’t have it. It’s such a common feature now that we didn’t think to ask about it — and the salesperson never mentioned it.

No Wireless CarPlay – I specifically asked about this during the purchase. The product specialist even attempted to set it up, claiming it might take a day for the phone to “register.” Of course, that turned out to be untrue — CarPlay only works when plugged in. Hard to believe a “luxury” brand like Audi doesn’t offer this as standard.

Cup Holder Design Flaws – The front has two medium-sized holders, but one becomes unusable if you use the center armrest — a baffling design oversight. In the back, the cup holders are so tiny that they only fit a small Costco water bottle. Anything larger won’t fit.

Faulty Safety Sensors – The sensors trigger random alerts. I get warnings pulling out of my driveway with nothing nearby. Once, while stopped at a light in NYC, the car suddenly activated an alert and tightened the seatbelts — for no reason.

Other minor issues – Tiny gas tank. You will be getting gas frequently in this car; Plastic gas cap cover (the part on the body of the car). Found this out when trying to put a college logo magnet on it; cruise control only allows speed to set in increments of 2.5 mphs. That is just odd. The list can go on

To make matters worse, when I tried to sell / transfer the lease (for a nice financial loss) due to all these issues, I learned it wasn’t even through Audi’s financing arm but through CAL Auto, which doesn’t allow lease transfers. So I’m stuck with this car for three years.

I share this feedback to caution other potential buyers: avoid the 2025 Audi Q3...