Costco Wholesale — Attraction in Fremont

Costco Customer Care email is an email that just tell you your email does not go through.

Costco in Fremont, CA discriminated against me (Asian) and other Asians today. Now Costco setup a line queue in front of store to minimize foot traffic inside the store. I pushed a shopping cart into the line queue and these 3 white Costco employees started yelling at me 3 times saying “No shopping cart.” I didn’t notice at first until their yelling / shouting at me got louder. I told them that I just followed the people in front of me who also pushed the cart into the queue because I didn’t know that you couldn’t. They yelled at me saying “Don’t follow the people in front.” The people in front of me are White/ Caucasian. The Costco employees did not say anything to the White/ Caucasian couple about no shopping cart in queue. The Costco employees allowed them to push the shopping cart all the way inside the store, while I had to push my cart away from queue and not allowed to push inside the store. The Costco employees did not say a word to the white / Caucasian couple. After they stopped yelling at me, the Costco employees resorted to yelling at an elderly Asian man right in his face saying “have your card ready.” These Costco employees lash out their hatred and discrimination against only Asian. I am very unhappy right now and emotionally traumatized from this expensive Costco shopping trip, in which I spent $241. I came home and cried to my family about this hatred I experienced at this difficult time during the pandemic. Costco consider yourself losing a customer that easily spent at least $10,000 a year at Costco. I would like Costco employees to treat all customers equally and truly apologize to the Asian community with this act of hatred and discrimination. I need Costco to apologize to me and my family for this act of cruelty. I didn't deserve to get yelled at by 3 employees for now knowing that you couldn't push the shopping cart into line queue when there is no sign to say that you couldn't.

I expect a full apologize from Costco!! Attached is also photo evidence that these White/ Caucasian couple were able to push the shopping cart in the line/ queue...

Dear Costco Customer Service Team,

I am writing to formally express my dissatisfaction regarding an incident that occurred at your store on November 29th (Black Friday) around 6:30 PM, involving what we perceive as discriminatory treatment by one of your employees.

After completing our transaction at the self-checkout area, my husband, our baby, and I were approached by a female employee of Asian (Chinese) descent with a ponytail. She insisted on checking our bags and questioned, "Is this all you bought?" before requiring us to open our bags for inspection. This interaction made us feel singled out and uncomfortable, particularly because we noticed that none of the surrounding customers were subjected to the same treatment.

As loyal Costco members for many years, this was the first time we experienced such an incident. While we understand that bag checks may be part of standard procedures, the employee’s behavior appeared to target us specifically because of the smaller quantity of items we purchased, which we believe is inappropriate and inconsistent with Costco’s commitment to treating all members fairly and equally.

We are deeply concerned about this experience and feel that it undermines the trust and positive association we have had with Costco over the years. We kindly request that you:

Clarify your bag check policies: Are employees allowed to single out members based on the quantity of their purchases? Investigate this incident: Why were we, and not other customers, subjected to this treatment? Implement corrective measures: Ensure that all employees are trained to apply policies uniformly and respectfully, avoiding any behavior that could be perceived as discriminatory or invasive. We believe that Costco values all its members and would not condone such behavior. We hope this letter will help improve the overall experience for all members moving forward.

Thank you for your attention to this matter. We look forward to hearing back from you with...

I just left the Costco location in Fremont (Pacific Commons) and had an unpleasant encounter with a staff member—if I read her name tag correctly, her name was Amber.

While waiting to use the restroom, I entered a stall that someone had just exited. Amber suddenly appeared, stood in front of me, and said, “That’s why there’s a sign there I’m cleaning it,” even though I hadn’t said a word to her. She raised her hands in the air and shook her head in frustration, which felt unnecessarily aggressive and dismissive. I replied that someone had just come out of the stall, indicating it was clearly still in use.

The restroom conditions themselves were very poor: one stall had blood-stained toilet paper on the floor, another was out of order and had a toilet seat cover filled with toilet paper. I exited the stall Amber was cleaning so she could proceed, then asked her if someone would be coming to fix the broken stall. She walked away while replying, “What bathroom?” I explained which one, mentioning that another customer had said it wasn’t working. Amber responded with, “I don’t know—go tell someone.” When I said I would, she then asked which bathroom I was referring to, as if that was what she had been doing all along. I asked again if she was taking care of it, and she replied, “I don’t know what you’re talking about,” and walked away.

Later, I observed another customer ask her a question, which she ignored before closing the bathroom door behind her.

I'm not sure what was going on with Amber today, but her attitude and approach to customer interaction were not acceptable. I hope leadership at this location reviews this situation and considers offering additional training in customer service and communication. The overall restroom conditions also need immediate attention, as they were unsanitary and unwelcoming.

Thank you...