Texas Family Fitness — Attraction in Frisco

I don't usually take time out of my day to write reviews but this gym has made me upset on several occasions. I will not type down any names as I do not want to get anyone fired. This should be something to learn from.

I have been going to this gym longer than most of the people working there (7-8 years). Today I asked if I could type in my phone number because my phone was broken (screen falling apart). The worker at the front desk pushed me to write down my personal friends and families phone numbers, if I didn't have the barcode tag, or the app.

To my response I said "no" I'm okay. He then asked to write them or I could leave... I then asked him politely to let me see the manager.

To cut this story short the sales manager explained why he was doing this:

It was because "the customers were making too long of a line and because people were losing their cards."

So he decided that forcing them to write down their friends and families personal information, just so that they could push sales onto them was the right idea.

Just to get a little flimsy plastic card again, that you would have to set up, and would probably take longer than just typing in the number.

Either way I could be wrong but in my opinion you should see through the customers needs, problems, and should find creative solutions into fixing a problem, not blaming it on the customers.

You shouldn't push products or deals onto a customer and make them feel uncomfortable, that is not the point of sales. You'll lose more customers doing that. A customer will buy a product if they are looking for it. And it qualifies within their needs, they will ask you questions if they are interested.

I've been to so many gyms around the area, this is not even the closest gym nor is it the closest thing to a family.

I've been treated with disrespect multiple times from their staff. The only reason why I kept going there, was because it was the first gym that I worked out in. And where my workout journey began.

The old Texas Family Fitness I knew then, was not the Texas family I know now, and has let me down. I've had a lot of my friends and family leave this gym not to my surprise...

I have given this gym so many chances, I find myself leaving it as well unfortunately...

Not only have they tried to push products onto me, increased your original membership price, and sometimes some of their workers aren't up in the morning and you will see a whole line of people at the gym waiting to get in. (An hour into open time still weren't there...)

I could keep addressing your issues, but I am not responsible for that.

Please look at the issues and your reviews. Not for me, but for the people who go there still.

In total I've been provided ill service, and I will be unsubscribing to this gym sadly.

There are a lot of great people that work over there, but please fix things Texas Family, and live up...

This is by far the most unprofessional club with horrid ethical business practices. Over a year ago, I signed for ignite at the gym on Custer. In order to sign up you had to increase your membership and pay the premium membership and additional 5 dollars. I agreed, paid the additional fees, but never received an actual ignite class because the gym did not have the equipment to facilitate an actual ignite class. However, I received a water down, modified version of ignite, but the fees stayed the same. I questioned the gym manager as to why we were paying for services not received. He informed the gym will be undergoing remodeling and there would be equipment to support a real ignite class. After the remodeling was done, the gym was still ill equipped to offer an actual class. And, again I received a water down version of ignite. But the fees remained the same. COVID hit, the gym closed and froze membership fees from Mar-June. When the gym opened back up, No ignite class, which was not problem due to COVID restrictions. As the gym restarted billing, I was charged a higher membership fee due to ignite, even though ignite was not offered. I later learned that prior to COVID, the gym no longer included ignite as part of the premium membership which I had paid for months and I was never informed the membership structure had changed. This gym had been taking money from me for months for a higher membership fees that originally covered the cost of ignite. Frankly speaking, this club steals from their members. Currently, I have been calling to fix this issues for about a month. I have called the support center to speak with Nicole. She lies and stated she would call me back once she investigated the matter, at the time of this review I have yet to hear back from her. I have called faithfully for weeks to speak with her. I have forced to leave a message and I’m told she will call me back, but she never has. I continually get the run around. I have now cancelled my membership and have joined another gym due to the unethical billing practices promoted by this gym. Consumers, be warned, just as another reviewed said, believe the reviews!!! They are true. In order to get favorable reviews the gym staff bribe the membership with freebies. This is the worst gym I have ever frequent and I will encourage anyone I talk to about fitness, to join a reputable gym. TFF is the worst!!!! I wish I could give this gym a zero rating. A 1 is too good. Read the rating the Better Business Bureau gave this club! They received a “F” rating. No wonder the membership...

My friend and I signed up on the same day and paid first and last months (she also wrote a complaint on this thread which you can read under Brenda Chavoya). Like many others, they failed to mention the annual fee and I know you will direct me to the “fine print”. Here’s the thing…I’ve been in sales for 20 years and have done well for myself and I like to think it’s because I make sure my clients understand what they are getting and to be aware of contractual agreements. I don’t rush them through the on boarding process to get their money and hope they understand. I appreciate transparency and part of that is making sure they understand the cancelation policy.

With so many people complaining about your billing issues, annual fee surprises, lack of communication (which I have also experienced), and the fact that the gym is always running out of sanitized wipes and no toilet paper in the women’s bathroom, you would think it would be addressed. But it’s sadly still the same a year later after my signup.

There is no WiFi available either and that location must be in a dead zone because I can’t get cellular service either. When I asked one of the workers if I could login to their WiFi, I was rudely responded to. On another occasion, I asked if I could use the pressured water massage bed. The owner/GM was sitting at his desk, looked up as if I was bothering him, and said “yes”. I asked if I needed him to turn it on (like it was prior to) and he was so rude and short with me. He replied…it’s on your key card.

Okay, we’ll I didn’t know because it wasn’t ever communicated to me.

So I decided to cancel my account and I knew of the last months having to be paid. Since I had already paid first and last, I canceled in November of 2021. Like many others I was billed for December and on top of that, the annual enrollment fee. Hmmm…if I paid last months upfront then why would I be billed in December? I was told since I canceled in November, I could continue coming for 30 days. So help me understand, I paid last months upfront, you charge me again in December, and I’m only allowed to come through the end of December? But if I paid for December and I already paid my last months upfront, wouldn’t I technically be able to come through January?

I’ve owned companies in the past and it’s shocking to me how members are treated here. People have lots of choices for gyms and it costs a lot less to retain your members than to...