First Watch — Restaurant in McKinney

We came here a few months back, and were served lukewarm/cold food. We let the server know and discussed with the manager, which they were apologetic. We didn’t want to waste food so we ate what we had. The server and manager were both awesome during our experience there, so we decided we would come back and try again another time to give them another chance.

We came back today, let the waitress know about our prior experience and to please make sure we got hot food. This time we did, but my wife’s food was missing some of the ingredients. We kindly let the waitress know what happened and the manager came over to discuss. We asked for the missing ingredient so they didn’t have to recook the whole dish and we could just add in to the dish, but they made a new dish anyways, which was really good, had great flavor and eggs were cooked perfectly to her liking. She had the coffee, which was hot but was nothing special (it’s brewed coffee after all lol).

Wife ordered the Parma hash, which once we had all the ingredients was really good. I ordered the Tri-Fecta which was good, but one issue I found with their light and airy waffles, once you drizzle syrup and/or spread the butter on the waffle, it gets mushy and loses its texture fairly quick. I would suggest putting syrup on the plate and just dipping each bite instead of putting on ahead of time, as the crispness of their waffle is too light and won’t hold up for more than a minute or two before getting soft and mushy. The whole point of waffles is that awesome crunch, and this was gone quickly.

My son ordered the half waffle with fruit and bacon. He had same issue with the waffle that I did, but he ate his much quicker so he didn’t have as much of an issue. The bacon was flavorful and not overly salty, which was great.

The waitress and manager (both different from our first trip) were both awesome, and both went above and beyond to make sure we were taken care of (just like last time). Given this, we will come back again, try the food again, and hopefully have a better experience.

So far for us, the ambience, wait staff and managers have all been great, the sole thing killing it for us, has been the inconsistency with the food. Our waitress even told the kitchen to please make sure to get the order correct given our past experience, and they still messed something up. Both times we have gone, was not during peak business, so it was surprising to have another issue with the food.

Fingers crossed next time we come we get the same 4.6 star service/food most everyone else has been getting 😬 if you try this place out, you will probably have a great time, I guess we are...

I've tried this location 3 different times and it's always a fail.

Our first visit was in person, the food was okay but the service was terrible. We had to ask our waiter multiple times for basic things and he would never bring them. We would have to bother other staff for help and even then we still couldn't get basic things like creamer, sugar, ketchup, syrup. And we did make it known immediately that we needed those items, and reminded him multiple times after waiting 30 mins.

The second experience I had with them I tried to order from Uber Eats. I ordered 2 drinks and one biscuits and gravy meal. This meal is like $15 and they literally only sent the biscuits (missing the eggs, the potatoes, and the toast).The entire rest of the meal was missing. And you can't blame uber eats to check if it's correct because they seal the bags.

My third and final experience I placed an order at the restaurant to go. There was hardly anyone there so I was served pretty quickly and the staff was nice. I placed an order for two of their skillet meals and 2 drinks to go. The bags came sealed again so I tore a hole quickly to make sure they placed the two full meals (since the whole uber eats issue). Well I didn't inspect it well enough because when I got home I realized they did atleast give me the full meals this time but they were the completely wrong skillets. And I know I ordered the correct ones. (They make like 3 different versions of the skillet meal) We ordered the ones with bacon and Monterey jack cheese and we got some feta and spinach ones instead.

I wanted to like this place, I've tried it three various ways. Most of the reviews make it seem like a great place but then every single experience I've had was a nightmare and disappointing.

It's also way overpriced considering the staff is iffy, the food is missing, or the food is always wrong. Save yourself some money and a headache and go somewhere else for...

Love the food at this place and it’s always fresh and delicious

The problem is the servers and management. I have been in 4 times in the last 6 weeks since trying for the first time. All four times I have had a different server and all 4 times the order has been wrong because the servers do not write anything down. That’s fantastic if you can get it right but it’s 4 for 4 no.

In addition the servers all seem to be a little out I it that they have to be there. For comparison, at Starwood the servers usually make an attempt to ask how you are, get to know you and check on you regularly. At first watch it seems almost as if they are coached not to do this because we are 100% not getting that kind of relationship. Not even a smile. Menus thrown down and walk away. Come back “drinks?” With no smile.

Management doesn’t seem to care as the two times we have tried to address the concerns they have told us “sorry we’re just really busy” instead of “sorry, we will get this fixed for you” once my wife ordered a blueberry pancake and was delivered a waffle. When she pointed out the problem the server took all her food (not just the waffle) and didn’t return with her food for 10 minutes. That was the response of the manager “we’re just really busy”. So I waited for my wife and my food got cold and the response was “we are busy”. I asked why the other food wasn’t left for her to eat and was told “I don’t know” and that was it

The place isn’t new so the kinks should be worked out but maybe that’s what they are going for.

We are torn because the food here is better than Starwood but Starwood has much better service (and coffee)

I wish FW would be more...