Campers Inn RV of Leesburg — Attraction in Fruitland Park

TOTAL LEMONContact Florida Attorney for lemon law (new) or fraud (used)to file a claim. My video is proof of what we were told was repaired and the CW technician now says it is all the same issues they never fixed or they halfway corrected at C.I. *FOLLOW THE DATES!!! NOT EVEN 2 MONTHS OF OWNING AND THE RV HAS BEEN AT THE DEALERSHIP MORE THAN I'VE USED IT. DO NOT BUY WITHOUT DRIVING IT, ASK TO CAMP WITH IT FIRST, DONT GO ON A FRIDAY OR WEEKEND AND AVOID INTERNET SALES! -Rushed on a Friday, felt like it was their time of day to leave and being a customer that drove 3 hrs and 47 minutes without traffic; only to leave with some issues that "would be" addressed later. Thousand Trails membership paperwork wasn't provided the day of purchase, the interior has damage that was discovered and discussed with the sales team and GM, interior was said to have been cleaned ( no way as I swept and there are fruit roll up wrappers, dog hair, towels and washcloths from previous owners. -Curtains have tears and stains on jack knife couch, waiting for a screen door part to be mailed. I understand this is used and it was a bit of a rush. Since the original I wanted was was sold the day I was placing a deposit. The cap for city water has threads that are stripped and we fought for 30 minutes to get the water hooked up. The front cab surround curtain is missing velcro and the holder. *The walk-around wasn't good. Questions asked seemed to be brushed aside rather than more of let's work this through. I'm happy to have a sewer and water hose they added. *Purchased the ECO protection package and will need to stop in Jacksonville W to have that treatment done on our vacation. Hopefully, they address our concerns with the torn awning they gave us a tape to repair ourselves.I don't recommend visiting on or picking up on a weekend. Everyone is polite there. *-7/08/2023- Transport driver brings my Thor Freedom Elite 30FE to me and the same issues that the dealership said they couldn't replicate happened to him while driving it back and started right by the dealership. He didn't know why it was at the dealership from 6/22-7/08/2023 *From day of purchase with video and picture proof of the issues and questions that were brushed off (before being rushed off because it was a Friday and everyone had already left or wanted to leave at 5 pm) *7/20/2023- On our way to out of town work and a wedding, the following happened: and more that wasn't wrong after being at the Leesburg location service. -Cab AC went out (hence the squealing that I kept asking them about has stopped, so to me, that's a compressor issue) -The trim screw strip that covers the screws blew out after this was addressed the day of purchase and when dropped off for service. -*The Slide 1 is now stuck and of course at the dealership and service area they told me you will need to resync it due to the system, well its stuck and you can't move it in or out. *The radio keeps flickering and the remote that was in the unit at purchase is gone. *My extension cord that I purchased is missing. The back wall was damaged from water and rotted. They replaced a section and taillights. However, now, you can see where it is more than just a from the rear exit window to the bottom of the unit. It goes across as to the reason the back slide drags and the trim popped off.-It wasn't cleaned (still isn't under the OTC bunk. After they did clean it they didn't put the stuff back.-If Richard at walkthrough would've just answered honestly, Matt and Rod with internet sales saying it was good to go.Lots of traveling to get things addressed that should've been done with the peace of mind purchase as well as when they took this unit in. So, be careful when you buy from here and anywhere. Tyler the GM did replace the vanity that he didn't know was damaged from water. He was helpful. Tracey wrote me a nasty email when these issues were addressed, saying that my unit had all the items of concern addressed prior to my sale. 7/22/2023 Lack of communication and very disorganized!! ...

UPDATE 8/2718- Thank you Cameron for the phone call and conversation, glad to see someone in service does seem to care about the customer. Too bad this had to happen to see it. We'll see where we go from here.

UPDATE 8/25/18- 1 STAR - We brought our new trailer up there (60 Miles one way) for some warranty work. After the positive buying experience I thought this was a no brainer. It started with the rubber roof had a bubble in it (Approx. 20"x12"), I emailed the picture to Torrey who gave it to the service dept. I should've known when no one contacted me. So I waited a week then called and set up a time to drop it off. We dropped it off, no one contacted me as they said they would. I gave them a call and they lost the work order and asked what they were supposed to do again. Long story short, they gave the manufacturer the wrong info for the roof, they said it had a wrinkle and it was denied repair (wasn't leaking to my knowledge but wanted to be proactive), the vent on the side was "resealed" and there's silicone piles on my floor and on the door frame. There were other issues, I'm supposed to get some rubber caps in the mail (for the rear ramp door latches that were missing), and a scratch that I'll just fix myself. Then for my records I have a work order that the date and time of drop off, date and time out, and promise date all say 8/16/2018, We dropped it off 8/11 and picked it up today 8/25. What the ?? SERIOUSLY!? Bad for record keeping! (and probably screwed up any warranty) I tried to post pics of all of it but being an update they don't show. Then the camper was brought from their storage area and dropped in the lot. No one came out to check it, walk around it, show us anything,,, we heard crickets,,,Then they let the battery go dead,(there goes some life from my battery) luckily the jack was high enough to get the truck to it and plug it in so we could use the truck battery to lower the jack, still no one came out. Torrey (From finance) came out to say hi and that's when I told him my thoughts. Sorry Torrey. Campers Inn- you need to retrain your service staff, Cameron was the only helpful one (never met him) but when I called for the status he was helpful and only got to talk to him once, but he wasn't handling the issues. I will not bring my trailer back there unless I absolutely have too. Bring the service staff up to the quality of your sales and finance team ASAP! With that being said the finance dept. was more concerned with the issues and treatment than the service dept. When you walk in it's like old times until you walk to the service dept. I am very disappointed and this tarnishes the whole deal.

We bought a 2019 Stryker Toy Hauler here in mid June 2018. The staff was very courteous and all of them were very knowledgeable. Come to find out they all are avid campers, the last few places we went we had bad experiences and they were just there to make a living (which there's nothing wrong with that, but these folks live it). Guy, Gary, Dianne and Torrey, made everything go smooth and we were even invited to their employee lunch cookout that day. The receptionist lady Pam is an encyclopedia of campgrounds and camping tricks! The guys that set the unit up for our walkthrough were awesome as well, it was super hot out and they didn't miss a beat, they even set my (new in the box) hitch up to match the new RV. Forgive me but I think their names were Richard and Ron,,,, The only thing that went wrong is, when we were purchasing some items to get us started we bought the wrong dog bone electrical adapter to plug the RV in at the house (30 amp to 110), we were told it was the right one and we live 50 mi away. ( it was 50 amp instead of 30, I know now! LOL) We met so many people, I apologize for the names I left out. Long story short we had some bad experiences with south and central Florida RV dealers and Campers Inn in Leesburg is what we needed. PS. we used the RV this past weekend and it...

I am very disappointed in our experience with Campers Inn Leesburg. We purchased a 2024 Gretch Strada Ion. I think Gretch makes a very good RV and we are very happy with Gretch’s responsiveness and support. I fully understand that RV’s have issues and repairs are part of ownership, but this review is really focused on Campers Inn Leesburg and how they interacted with us as customers. As part of the agreed upon price with Campers Inn Leesburg Florida, there were 5 deliverables from Campers Inn 1) A wheel alignment was obviously needed as noted in our test drive. 2) A rattle in rear cabin near an outlet needed repair. 3) The headliner above the drivers cabin was sagging 4) A spare tire was to be added UNDER the van 5) arm rests were to be added to the outside of each captains chairs. Tyler agreed to provide all 5 components as part of the purchase price. I was told the wheel alignment was completed. When we took the van to my local Mercedes Dealer (trusted Mercedes dealer via other Mercedes purchases), they noted it was badly out of alignment and required 2 new tires on the front along with Camber bolts ($2650 cost to me) and replacement of the wheel well cowling (which when I asked Tyler to address, said it was a Mercedes issue) and nothing to do with Campers Inn. The arm rests were ordered and we were told they were wrapped in matching leather by Gretch but when we drove 3.5 hrs to Campers Inn they were not wrapped and they could not be installed due to lack of space. (bad idea by Allen and Tyler told me he fired him). The spare tire was to be mounted under the van, but without consulting us they mounted it to the back door of the van (it now interferes with my storage boxes). They also put flat grey hinges on to support the spare tire that don’t match the color of the van and said that we needed to have them painted to match. The headliner is still sagging. The rattle in the rear cabin was the only item delivered by Campers Inn properly on our agreement. We waited 6 weeks to pick up the van after the purchase was completed to have these items provided only to be disappointed by Tyler’s attitude and lack of willingness to deliver on his parts’ of the agreement. Tyler did not want to communicate (avoiding phone calls and texts on multiple occasions) and when he did respond, he continually told us he was getting the list completed when he was not. He said I have been at “RV shows” so things are delayed. If I owned this dealership, Tyler would no longer be in my employ. He responded very immaturely to my disappoint in his delivery on his parts of the deal. Having spent many hours at the dealership waiting for repairs that never materialized I talked with multiple staff members. It’s clear to me, that Tyler needs some internal 360 feedback if he is to remain at the helm of this dealership. He needs to hear what his team members think of his performance and leadership. Mike Burkhalter from the service department tried to help us work through the issues we had but in the end he was not able to deliver on the promises made by Allen and Tyler. We will not going to be back to Campers Inn again for service, parts or RV’s...