Aaron's Rent To Own — Attraction in Gallup

Manager needs help so unprofessional he harassed us today an rudely followed us out of the building threatening to have the merchandise picked up bc of a non payment that we were trying to pay but the price went up an wasn’t explained to us correctly of why it went up so bc of some late fee that we never knew about if it was explained to us in a professional manner we would have no problem paying it but it was just straight up your LATE there’s a FEE you can’t pay with cash only on card so many problems but other than that we still make payments an have been paying it also after all that he also stated that he could do what he want when he wants say what he wants just because he’s a manager (Evan) but thanks to the other worker who came out an helped us out props to her helping us an talking it thru on why the bill went up an we paid it also ….I'm expecting an apology in person this could’ve went a whole different way by him not following us out an harassing us threatening to take the item the...

I'm tired of this place, I purchased 2 items and they do not process the payments on time. Now I'm supposedly late on my items because Aarons didn't process on time? It's like this every month.... I'm seriously thinking of returning the items. Plus when you ask for the manager to return call the rude lady that takes the message never relays the message...I asked for the main manager and she said she "was" the main manager, I told her, "with that type of customer service you are NOT a manager." Then she broke down and said she was the assistant manager....plus after payment was finally processed they kept sending their truck to pick up the items. I wanted to take advantage of the payment options on their website but it seems like this Aarons don't want to assist their customers especially with the rude lady blocking all requests for the main manager. We need another way to contact main manager instead of this lady with no customer...

The store does not understand communication at all! First off we had paid off a washer and dryer set. The dryer would then break down but was covered by a warranty that would allow Aaron's to fix it free of charge! This fix was supposed to take 2-3 weeks and ended up taking up to 5 months! We had repeatedly ask them on the phone and in person for a loaner only to be told Aaron's does not have one available. We had to purchase a dryer from a different store until Aaron's finally brought our dryer that we had PAID OFF. The store is now sending people to pick up our dryer because they said it is a loaner! Seriously tired of all this run around with this store. I do not recommend this place. When you ask for the manager they are either out or unavailable and never return your calls when you ask them too. Would honestly given them no stars if it...