Dennis Dillon Nissan — Attraction in Garden City

Not a good experience. My salesman was a very nice guy, but knew very little about the car My questions I had were answered via a google search. We stayed because we chose the Rogue & started working with Brennan & felt comfortable to move forward. He worked hard to locate the model & features we wanted, negotiated the price & arranged for a timely vehicle transfer. On the day we came to sign papers it took much longer then expected. Brennan felt awful as it was our daughter’s birthday. He ran to the store, bought her a bag full of gifts, and brought them to her at the dealership. It was such an incredible gesture, she felt so special! Unfortunately, the experience rapidly declined. Pick-Up: Picked up the Rogue from our salesman- didn’t get a rundown of the vehicle. It was raining- he should have pulled the vehicle into the service bay & made sure we were comfortable. It was clear that the vehicle was not properly inspected. There were shallow scratches on the driver side mirror and it didn’t even have a full tank of gas. Survey and Gas: The survey was absolutely unethical and I regret completing it. I was promised a full tank for completing, but I had to say what I was told to say, not the truth. My salesman sent an actual screenshot of how I had to answer the survey in order to get the tank. We sold the car to ourselves, and Brennan did all of the work to seal the deal. There were things I would have responded differently to, but I wanted a free tank and did not anticipate that post-purchase I would have so many issues. I had to go back to the dealership to get the gas, wait for him to take it to the station - giving out gift cards is a more considerate option, and it shouldn’t be contingent on leaving a fake review. Tires: As we were adjusting to the car it became clear it wasn’t a smooth ride. It didn’t handle well and had an exaggerated response to minor bumps and various road conditions. I took it into service and was trying to explain the issue to a service rep and wasn’t able to really enunciate the exact issue, it just wasn’t handling well. She made me feel like an idiot. I was trying to tell her how the back right had a sharp rebound when tackling bumps etc, and she said “I can’t have my guys driving it around for hours trying to figure it out.” I told her we had checked the screen on the car that showed the tire stats and asked her what the numbers were in the middle on the axle picture. She said, oh, I think that is the what the PSI should be. She looked and indeed, the pressure was way off. It was an average of almost 10 PSI over on each tire, it was beyond infuriating. That is something so simple that should have been checked prior to pick-up. She had the pressure corrected and sent me on my way. She should have said- let’s get the PSI corrected and double check alignment and suspension just to make sure. Instead I left, did not feel like it was resolved and I had to come back again and specifically request to check alignment and suspension. She had me take her for a test drive to see what I was talking about. She wasn’t engaged, took a phone call, and then spent the remaining time in the car and back at the dealership unloading personal info. Rear-ended, driver had no insurance, truck destroyed, pictures of truck and injuries, divorce. Loaner: The loaner was filthy inside and out. It also had a busted windshield. Picking my vehicle back up it was dirty and covered in bird poop. I had taken it to the car wash on the way in, and expected it to be clean upon return. All of these visits required me to take time away from work and further added to my frustration. I have never had to go back to dealership unless it was for an oil change. Bottom line is, if the vehicle had been properly inspected before I received it, I don’t think it would have escalated to this point. The tire issue made me hyper-sensitive to how the car handled making me second guess having purchased the vehicle all together. I am not high-maintenance, but I do have high expectations, especially when it comes to spending 40k...

I filled out an application online with Chase bank and was approved for auto financing prior to visiting the dealership. The instructions from my application informed me to go to the dealership of my choice and present them with my Application Approval ID code and the last 4 of my social. When I arrived at the dealership my husband and I were approached by the sales manager Tonye who introduced us to Chase one of the sales reps we would be working with. My previous car had needed some major repairs which were more expensive then the car was worth, so the service department set us up with the sales team to see if they could get us into a vehicle that was more reliable. After we picked out our new vehicle we went into the office to fill out the paperwork. I let them know I already had a pre-approved application for financing with Chase bank and had the approval code ready for them. This is when things went a little side ways. Chase, our sales rep, told us that he wasn't sure how the financing works and that he would ask the financial manager and get back to us. When he came back he said that I would have to sign a document and fill out some information on the computer to move forward with the process. At no point did anyone explain to me that by signing the document and filling out the information in the computer that I was basically re-filling out an application. I told them that I did NOT want to fill out a new application, that I preferred to use the application that I was already approved for through Chase bank because I did not want it to hit my credit again. Our sales rep, Chase, went and got his manager Tonye to come over and speak with me regarding the situation. I informed Tonye that I did not want to re-fill out an application, that it was not necessary to fill out an application again because I was already approved with Chase Bank, and he said that by me signing the document I was only authorizing them to pull my application with Chase and make sure Chase had all my information correct on their side and that it wasn't a new application. He then went and got the finance representative to come out and speak with me. I explained to the finance rep that I already had an approved application with Chase bank and that I was not comfortable filling out a whole new application. I informed him that Chase bank gave me an approval code to present to him and he flat out refused to take it. He told me the only way to move forward with the car purchase was to continue with the way they were doing it. He said that if I refused to do it their way then I would need to go to Chase and get some kind of check from them and bring it back to the dealership. I told him that things should be done electronically and that I would not be going to Chase to get a check. I let him know I would call Chase directly and ask them. He then rudely said, "Ok fine would you like to leave and call them? Should I get you your keys so you can leave and call them? Go ahead." I felt that he was very rude, I feel that he was practicing misrepresentation, and very dishonest with the process of purchasing a vehicle with pre-approved financing. I expected transparency and honesty, and was ultimately left feeling cheated, misled, and bullied into doing something that I wouldn't have done had I have had the clear truth. I felt that they took advantage of a vulnerable situation and I feel that this needs to be rectified and at the very least, these individuals representing this company need to go through an in depth training course on consumer protection and individuals rights to transparency because what they are doing to people is dishonest, and it's wrong, and extremely disappointing. I did reach out to Chase Bank today to ask them their process and they informed me that the dealership absolutely CAN take their application approval ID code and that they have reps that work with the dealerships directly for this process. The fact that the financial rep at Dennis Dillon told me they couldn't is an absolute incorrect statement. Do...

Disclaimer; this is a really long review, but I hope it helps someone. I spent a lot of money and this was my experience, both the good and the rough.

I purchased a 2020 Nissan Murano SL that is certified pre-owned from Dennis Dillon Nissan. Although I had been pre-approved through my credit union, the dealership was confident they could get a lower down payment and a lower interest rate for me. They were able to find a significantly lower interest rate with the same loan term. My credit was pulled one time.

The people I worked with were Sara and Jake. They did everything they could to make sure that the transaction went smoothly and worked with me when I had questions or concerns. This is my first time purchasing a vehicle from this dealership.

Their GAP insurance is a little expensive compared to what you might get from your credit union, but make sure you understand the terms and conditions. If you're buying a more expensive vehicle, you're much better off with the dealer's GAP because it provides a larger payout (at least it would in my case).

I purchased the extended warranty from the dealership despite the 100,000/7 year provided by Nissan. Usually I get one from my credit union, but the cost was exactly the same, and after reading the fine print, it really does seem to cover everything. Time will tell, but I feel confident moving forward that the dealer will handle any mechanical or technical issue that arises. There is a deductible of 100, which I am not used to; other warranties I have had in the past did not have a deductible cost. Be sure to do your research. It is possible to purchase your warranty separately from another company if you want to.

IMPORTANT: The theft insurance that's added onto the deal is not worth the money, in my personal opionion. This piece of information wasn't directly discussed with me and I only noticed it had been added on after reading through the packet of information they'd had me sign. It was 305.60 for a 36 month policy that would pay 2500 in the event of the vehicle being stolen and not recovered within 30 days. To me, with full coverage, comprehensive insurance, that added on theft policy does not provide enough value to warrant buying. It says in the contract that it cannot be cancelled, so really read before you sign. It may be worth it for you, personally, so make sure to read carefully. I was able to decline this product after noticing it.

Be advised that the enhanced brake light hardware is not included in the list price and will be added onto the deal as part of the 'theft protection package'. It is a great product and I am definitely happy it is on my vehicle. It was 369.00 added to the cost. I wasn't informed of the additional cost until I saw it on the final breakdown.

Do not sign up for the SMART payment plan. It is a downright scam. It is a bill-pay program offered by a 3rd party to automatically pull your car payment out of your bank account--something you can do yourself, for free, and maintain complete control over. The SMART plan has a membership fee of 399.00 and a per-transaction fee of 2.49--just to make automatic payments for you. It is not beneficial. Do not sign up for it.

At the end of the day, I brought all of these concerns to Sara and Jake. Between them and the general manager, they addressed each one and were able to adjust the loan and provide a resolution we were all satisfied with.

I would recommend this place to a friend, and I would shop there again. The vehicle is in great condition and I am confident Dennis Dillon Nissan will help me keep it that way with the 2 years of free oil changes that came with the warranty.

I would heed any potential customer to get clear cut answers about exactly what additional fees will be added on to the purchase price. Had I not been paying attention, I would be out an additional 705.60 on top of the thousands I spent on the car.

They were happy to fix the issues I had with the deal and we all...