Rick's Auto Service And Body Shop — Attraction in Garland

Where do I start! I have been going to Ricks Auto and Body shop for about 6-7 years now. Alex the owner is great as well as the staff he has. They are all very friendly and eager to help. If they do not know the answer right away they will take the time to find out for you and not put you on the clock while doing so. Ricks is great at assessing what needs to be done and doing it in an efficient manner and they have never, ever tried to sell me or fix anything that did not need it. Alex( the owner)in my personal experience is an honest man and he has always been that way even with my wife. Today, i had to write this review not because I was asked to but because if it will allow others to know for sure that there is a place in Garland that does excellent work at a fair price, Ricks Auto and Body Shop is the place to go. 2 weeks ago i hit a curb pretty hard in my wife' car....ooops! During that time she was also hit by our neighbor and she took over getting the insurance from our neighbor to have the car fixed. Of course the insurance company told her where to go and she did. I thought well, we might as well have them inspect the damage i did to the hub cap and possibly the tire and wheel. My wife was quoted $640.00! They said we needed a new wheel, a new tire and two new hubcaps and a wheel alignment. When she told me this i about fell over. So, i immediately called Ricks because I really didn't know for sure if all this work was really needed. Alex told me to bring the car in. I did and while I waited Alex had his team and himself working on repairing the damage that I did to my wife's car. In his expert assessment we did not need to buy any parts at all. He said he could fix the small dings in the wheel, balance the tire and sand smooth and repaint the hubcaps. He also said i didn't need a new tire. I am still willing to buy new hubcaps if my wife brakes out a magnifying glass and says she wants factory new ones. If she does fine. But from my eyes after the work they did, it is not needed at all. Ricks Auto saved me several hundred dollars and was able to finish the job while i waited. They fixed the wheel, the hubcaps and the did a tire balance and alignment. Again, i was not prompted to write any of this and if you had a different experience with Ricks than I do every time I go there, then i must question you, not them. Call and talk with Alex directly or allow one of his staff to assist you in all your auto needs, you will not be sorry! It feels good to spend money with companies like this. Everyone knows how it feels to get ripped off, but when I have someone treat me as well as this service does I just have to tell everyone. Thank you Alex, you have a customer for...

My impressions from my 1st visit was that they are honest, and upfront about what is wrong with your vehicle. They explained to me what the problem was with my A/C and what the possible solutions were. It just so happens I was able to fix the A/C myself and save a lot of money on the repair. I gladly paid them the diagnostic fee, and they now have a new dedicated customer. Will be taking my Z28 to them about the A/C soon. They repaired/fixed my A/C and is working great now and at a reasonable cost. Have done more repairs to my car and pickup and am satisfied with the work. 11-24-2021 Problem: 1997 Camaro Z28, 5.7 LT1. After temp has reached normal(about 185) as I accelerate the temperature gauge goes up to the red after about 1 to 2 miles, I turn it off for 30 seconds and it's back to normal temp 185 to 200°, same repeats each time I accelerate. The coolant level was low by about 1 pint or less. Rick's solution was to drive with the A/C on all the time so the fan would run and keep the engine at normal temps. They "Gave up on finding the problem with the leak" the overheating problem was caused simply by low coolant level due to leak/air in the system...

Update---: I've found the problem with my car getting low on coolant and eventually overheating. I had to replace the radiator cap because I thought that it may be bad, causing the radiator to pull air in instead of fluid from the reservoir. It was a cheap cap and the center of it was caved in slightly. The radiator kept being about half a pint low every time I checked it once a week or so, but I couldn't find a leak and it was not in the oil. So I wondered what would happen if the hose that goes from the radiator to the reservoir was clogged? Yesterday (03-26-22) I pulled the battery out to get to the hose to see it and what I found was that the hose had a hole in it where it rubbed the bottom of the battery. I'm guessing that this hole was stopping the radiator from pulling in coolant and it was getting air instead. I now know this was the problem because now after checking the coolant level it now stays full.

Thank you Rick's, I've never had a shop tell me they gave up on a problem. But I guess you guys know your limits. At least your not like Goodyear in Mansfield TX, and have me replace $1200 worth of front end parts and turned out it was only a $10 bushing that was warn out causing the play in the steering. You guys are very good at A/C and electrical problems though... Pic is after repair. PS: I haven't went through the camera...

I took my 2007 Toyota to Ricks Auto and repairs were made. I called into advise that my Check engine light was on and if that could be added the diagnosis check for potential repair. I was told that he did not notice but after the test drive there was no check engine light showing. I was told that all was checked and the vehicle was ready to go. The same day I brought my vehicle home, my van did not want to start so I called the shop back and was told "Oh I forgot to call you and tell you that the mechanic said your battery was bad". How exactly was a 21 point inspection performed and repairs were made but a bad battery was not relayed to me prior to pickup? Additionally, the check engine light reappeared once I repossessed my vehicle and learned that my ignition coils needed to be replaced. I've decided to take it to another shop for repairs as I feel this business is not thorough. It could very well be the mechanic is great at what he does but the middle man or the individual Sam that I dealt with is unfair or dishonest.

I also brought my 2015 Ram in to get checked out and was told the diagnosis charge would range from $80-$100 dependent on a few factors and if we decided to continue with the repairs, dx charge would be waived. I called and spoke to Sam again, who advised that my motor needed to be replaced. I proceeded to ask the price for that and was quoted at $8,900 for a used engine. The mechanic that did the actual diagnosis called me back a day later to provide the details of the issue and stated that a used motor plus repair would estimate around $6,500. HUGE DISCREPANCY and difference in price!! I decided we need a second opinion and stated we'd be in to pick up the truck. When my husband returns with the receipt for a dx charge, it appears he was charged $150. Somethings wayyyy off with the staff, most especially Sam. I wholeheartedly believe there is false pretense by a specific individual at Ricks Auto. I will never be going back NOR do I wish this happen to another person. Mechanic work in general and all the details of the process will never be as truthful as you hope. Unless you personally educate yourself. NEVER AGAIN. Sometimes you gotta pay the price to true, honest and reliable mechanics in order to ensure they get the job done right the first time.

RICK'S AUTO SHOP IS NOT THE PLACE TO GO!! Save your money for a few extra $$ dollars and get it done right by an established Company!! Cheaper is not always better....