uBreakiFix - Phone and Computer Repair — Attraction in Glassboro

I recently had the unfortunate experience of dealing with UBreakiFix's customer service, and I must say it was nothing short of disappointing. I truly believe writing bad reviews is cowardly and could be a harmful thing. Sometimes people have bad days or have bad moments. I even waited a few days to reflect if maybe I had misread my experience. Sadly, I could not find a single reason for how I was treated. I have insurance on my phone via AT&T, insurance I have never needed to use but kept it on all the devices used by my family. Recently, I accidentally dropped my phone and the screen went black. AT&T instructed me to visit UBreakiFix to have it repaired. Because of the level of insurance, there was to be zero out-of-pocket cost to me. When I arrived at the store, the employee looked up my service ticket, asked for my phone, and after 10 seconds told me I needed to update my repair claim to also have the back of the phone replaced. I explained I was about 30 minutes from home and my phone was unable to be used, so could I use the guest's WIFI or call from the store to update the claim. Sadly, there was no way to update the claim from the store, which I guess wasn't his fault, but I was just disappointed with his tone, he never even looked up to me while talking to me and basically showed he had no care in the world. Next, I told him I would figure something out, maybe go to a McDonalds nearby to jump on their guest WIFI, and this is where things got odd. After I came up with a plan to update my claim, he finally looked at the phone for more than 10 seconds, this time he said the frame was bent and the whole phone would need to be replaced. He also added that this type of repair wasn't covered by my insurance plan and I would need to pay out of pocket. Without any emotion or venom, I disagreed with him and added the phone still worked even though the screen was black. I tried to explain the phone fell less than a few inches to the ground and the impact was very minor, just a direct shot to the screen. Well the fact I didn't agree must have upset the employee, because he started to tell me 100 reasons why I was wrong, and reminded me "I was the one who broke the phone, he was just doing his job". When I felt he was being rude and asked for a card and his name, he gave me a card with no name, when I asked for his name the second time, he said "I'm Rob, the store manager". I was bothered at this time, so I left the store, but Rob followed me to the parking lot and once again told me "I was the one that broke the phone". When I said he had bad customer service skills by the way he was acting and not bothering to make eye contact, Rob told me "I don't need to look at you", and once again reminded me I broke the phone. Simply Wow... This was the worst customer service I have ever come across. Because I need my phone for work the next day and wanted zero smoke with Rob, I had to by another phone that day. I plan to get my old phone repaired but never will I visit this store. I also plan to make sure my employees, family, friends, and anyone that will hear me stay away from this location, if this is the service provided.

I have uploaded photos of my broken phone that has a "bent" frame... If the Pixel didn't have a bump-out for the camera this phone would be 100% level.

Finally, I hate writing things like this and the fact a mobile phone is so important, but I was treated poorly, this interaction cost me extra money, and I was in a bad spot without my device. Never should anyone need to deal with...

I went to the Verizon store in Sewell because my phone was stuck in a reboot loop. The customer service representative at this Verizon location was in touch with the corporate Verizon help desk however, they were unable to resolve the problem.

The Verizon help desk associate asked me to take my phone to this store since it was only a few miles away and I agreed. He proceeded to made an appointment for me. When I arrived at the store, there was already a customer there and they were receiving courteous service from an associate, but when it was my turn a man came out from the back and told the nice guy to go take his lunch break. I stepped up to the counter and he took my phone and turn it over in his hand once. Before I could even explain the problem or say my name or inform him that Verizon sent me he tossed my phone back onto the counter and briskly told me he would not touch my phone because it had a "micro crack". Now when I say he tossed my phone, I mean in a not so nice way he threw my phone down onto that counter!!

Once I recovered from the shock of seeing my phone handled that way by a "so called" professional I explained to him that I was sent to this store by the Verizon store down the road and that I was there by appointment and Verizon determined it was a software issue and they wanted him to just confirm that it could not be recovered. He was openly hostile and told me that he was not doing anything to that phone and I should return to Verizon and have them replace it.

Now the Verizon help desk had already done most of the work to get the replacement and all this guy had to do was determine that the phone was not going to recover from the reboot loop and he could not even do that. If he took 1 minute to pull up the information that Verizon had on the phone he could have done the last step to get the replacement and I could have gone home but when I asked him to do this he dismissed me by sternly telling me to "try" to have a nice day! then turned his back on me and walked away.

For the second time since I entered this store, I had to force myself to stay calm!!! I do not know what prompted this man to be so rude and dismissive (understatement) but he should look into another line of work if he intends to treat customers in this manner!

I will not reccoment this place I will actually deter my friends from going here because customers should NEVER walk out feeling like they just got reprimanded!! That is how I felt when I left.

I had no choice but to return to the Verizon location in Sewell to have them close the ticket for the replacement. I would like to note that after 2 customer service reps examined my phone thoroughly they could not locate a "micro crack"

I reported this mans behavior to Verizon and they apologized for wasting my time by sending me to this place. Hopefully they can do something about it. Nobody should be treated like that, customers have enough to deal with when their phone won't work, this treatment was not necessary and worthy of the time to write this horrible review....

I brought my laptop in last month for a simple cleaning. The "manager," Robert, performed the service. When I got the laptop back, there were scratches on the top, back, and all around the sides where it appears as though he pried the casing off. The screws holding the casing on were also stripped and one even fell out when the laptop was returned to me. I had only had a single scratch that was less than half an inch in length, which I discussed with the man at the counter, Nick, who took my laptop. After a month of many phone calls and emails, Asurion's Store Resolutions team told me that I would only be receiving a refund for the cost of the service (about $20) and not the cost of the laptop's casing. I was told this was because of "the shape of the device when it was checked in." Which makes no sense, because it was in beautiful shape when I dropped it off; its only a year old and I keep it in a microfiber sleeve when not in use. Apparently this decision was made by the previously-mentioned manager, Robert, and district management. I'm not sure why he was allowed to make such a decision since he was the one who damaged my laptop to begin with. I also know that he lied to the Store Resolutions team, because he told them he did not even have to open the laptop to do the cleaning. As I mentioned, a screw fell out when I got the laptop back. How does a screw fall out all by itself? Needless to say, I will not be returning here and I want to make sure everyone knows the risk of leaving their valuables in the hands of the incompetent employees and...