Doyon's Appliance — Attraction in Gloucester

I just wanted to follow up to thank you for making our most recent refrigerator purchase so easy.

Recently our freezer stopped working on our kitchen fridge and we knew it was a matter of time before the whole unit was dead. We looked online for a few models that appealed to us. Our first appliance store (one of your local competitors) delivered a substandard, lackluster experience that was devoid of customer service.

I remembered buying an appliance from your Gloucester showroom in the past, (18 years ago!) so I phoned to see if you had the model we were interested in. Adam answered the phone and was extremely helpful. While you did not have what we were looking for in stock, you went the extra mile to check a few more options and kept me engaged on the telephone asking about other models that might be similar. Just that simple phone conversation was superior then the in-person experience we had with your competitor. The following day my partner and I took a ride up to your showroom. There we met Benjamin, he was friendly and more than willing to help us without being overbearing. Benjamin confirmed that the fridge we wanted was not available but spent some time showing us other models that met our criteria, checking stock, and looking up sizes. In less than an hour, we had a brand new fridge and Benjamin even pressed the warehouse for a quicker delivery.

Thank you both for making our purchase of a new fridge painless, easy and pleasant. Your customer service was a perfect blend of knowledge, helpfulness and friendliness.

The fridge came 4 days later and we are very happy! Thank you again! Stay safe and have a great day.

Best, Chris D....

Doyon's is absolutely the best store to purchase appliances. The floor staff is helpful, knowledgeable and strive to take care of you. More importantly, even the best appliances could have an issue. For our kitchen remodel, at last, we purchased our dream stove, a Thermador 5 Burner gas range. A week later, on a holiday weekend, the oven failed to preheat and lights started blinking. The service team from Doyon's was out pronto. The failed circuit board that controlled the oven was diagnosed and repaired. A few months later, during COVID, the oven failed again. Same issue. The service team worked with Thermador to figure out the why the circuit board that controls the oven was failing. Everyone thought the fix worked but a week later, another failure. Doyons was proactive working with the Thermador to find us a new stove (same model) during COVID, deliver and install and even follow up with us to make sure the stove is working. Sure, you can purchase appliances from the big box store but if you have an issue, you are on your own to contact the manufacturer or deal with a third party warranty company. We purchased a whole entire home of appliances for our new home from Doyon's and could not be happier. Take it from me, I sell homes full time and who you work with matters. Work with Doyon's and rest easy knowing you have an informed and knowledgeable staff to help you pick out the right appliances and know that if a problem occurs, you have local people that answer the phone and tale care of the issue. That...

Customer Beware!!! We purchased a full set of appliances at the Gloucester location (microwave, refrigerator, stove and dishwasher) for our new kitchen. We were very happy with the sales team and as noted by others, they met competitors prices. However, when the refrigerator was installed, it didn't work. The serviceman came out and said it needed a new part... this is a brand new appliance-still in plastic! We asked for a replacement and were refused. And then, to add insult to injury...Doyon's is not making the repair until next Thursday. We are without a refrigerator for almost a week! We are saddened by this as we are new to town and prefer to deal with local small businesses. However, this will not be possible for appliances.

Update: We received a call from Doyon's on December 20th informing us that if we did not remove our prior review (date 12/15/17), they would refuse to provide the scheduled repairs on the refrigerator. Although we certainly would like a working refrigerator ASAP, we chose not to remove the review.

Before purchasing an appliance from this company, be sure to read the reviews of both the Gloucester and Reading locations. Doyon's gets very high marks for sales; it's their service after the sale that is lacking. Evidently they are happy to sell you an appliance, but less willing to...