My initial reaction to the 25+ reviews with ALL 5-Star ratings was: "Okay... the company must give customers some perk to leave a review and/or had family members leave positive reviews to bump the company to the top of Google search results." I can tell you that if you have these same thoughts, you're wrong.

My situation was this: My 7 year old laptop (HP Elitebook) finally had an issue I couldn't fix on my own. A significant Windows 10 update made my computer stuck on the welcome screen. After spending 3 or 4 days trying to troubleshoot it on my own as well as with the assistance of friends and co-workers within various parts of the I.T. field, I decided search for a computer repair shop. Alas - I stumbled upon Fix My Busted Computer. Steve attempted to troubleshoot the issue many different ways to avoid reinstalling Windows 7 and then updating to Windows 10 again. Steve would communicate with me every step of the way and detail the pricing for each situation. I ultimately decided to purchase a new laptop as resetting my HP would be the same as starting fresh on a new computer... except I would still be stuck with an archaic machine. Where Steve went above and beyond is the fact that he would give his opinion on every laptop I discussed either by phone or email. He even recommended one that was less expensive and better quality than the one I had planned to purchase (I was looking at a Dell Inspiron and he recommended the Acer Espire E15). I decided to go with the Acer. We transferred my files from my HP to my new Acer and I was given my hard drive from the HP as a backup. Steve even recycled my HP free of charge.

It took about one and a half weeks from the time I stepped foot in the door at Fix My Busted Computer, to assessing my laptop situation, deciding to purchase a new one, waiting for shipping, and transferring my files. This would have taken at least double the time at a big box store. Additionally, the personable and exceptional customer service provided by Steve would have been non-existent. I can say that I will be going back to Steve at Fix My Busted Computer with any future computer problems and recommending my family/friends to him as well.