Goodwill Store & Donation Center — Attraction in Golden

I wouldn't give them any stars if it were an option! The employees here are completely rude and always look miserable. Forget about asking for any type of help. The only time I have asked, not only did the boy snap at me, but he spoke down to me as if I were an idiot. How dare I ask a question?! I should've known better. The manager there, however, is very kind and helpful and my husband and I let the situation go due to her apologies and genuine way of handling things. However today I went back to the store like I do every week to check out the sales and as I was shopping I received a phone from my husband needing a ride so I politely asked the Male cashier at the front of the store if I could leave my basket full of items that I was going to purchase at the front and I would be back to finish my shopping and pay for my things and HE said ok. Well I have a four month old son and sometimes emergencies happen so I was unable to go immediately back to the store due to my son throwing up and having diarrhea. So I take him home and get him situated and sent my husband up to the store to retrieve my things and he was greeted by a rude woman User #77835 saying that they would not give him the things I had wanted to buy that I was suppose to have been back within the hour I had left so to bad. First of all I never gave them a time I was going to be back I specifically said I'm going to pick up my husband and I would be back well going to get him and coming straight back first of all would have been an hour and a half any way so I feel if they had a time limit on how long they could hold things I don't understand why I wasn't told before I left because then I would have just politely said I'm sorry and that I was unable to purchase the items that I needed to leave and I would have been done with it. So the point to this whole story is that the employees are incredibly rude and seem not to care. Most employees seem to hate their job to the point of taking it out on customers so the energy of the store is terrible. It's not very organized which of coarse it's a thrift shop I realize but it just seems very trashy and it looks like items are just thrown where ever. So due to all of this I am unwilling to pay the higher prices they feel their things are worth. Until I hear that these things are fixed my family, friends and I will be driving past Goodwill and driving the extra 10 miles to Arch who have friendly welcoming staff a bigger selection of better more well taken care of items and a calm welcoming shopping environment. Thank you and I'm sorry this was so long but it was...

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We had a horrible interaction with a man named Gary who was running the donation center yesterday. We brought in some boxes of baby clothes, a baby chair, bounce, and swing to donate. All have minimal use and are basically brand new. Before we even took them out of our vehicle, Gary told us that they don't take baby items because it is a liability and there is no market for it. He also kept saying that carseats and cribs are a liability and they can't take them, despite us telling him multiple times that we aren't donating a carseat or a crib. He started aggressively throwing our items into the large sorting boxes and saying that they would just end up in the trash and we can just take them home and throw them in the trash on our own. He said that we were just "clearing our garage of junk" and "making it their problem". He was yelling at my husband, who at this point was also angry and yelling back. I ended up calling the manager on duty and informing them of the situation. I hope that Goodwill isn't just throwing out brand new items. That is just lazy business practices and it is deceptive to customers who think they are giving their items new life only to have them end up...