New Panda — Restaurant in Golden

I decided to give them a 3 based on our recent experience with them when my family was in town. We ordered delivery like usually, however, it was a big order. I truly do love the food here, but quickly learned when trying something new that we got ripped off. We asked for chow mein noodles to come with our curry soups and were given crispy egg noodles instead. You know, the stuff they give you for FREE with egg drop soup, but instead was charged $3.75 for. When we called them about the confusion, they assured us it was correct, even though we argued back and forth over what chow mein was.....They even have a photo in their menu of chow mein and still tried to say what they gave us was chow mein and instead only charged us $2 for it. It's not that big of a deal but the customer service and being lied to was really annoying. On top of it nothing was resolved. It just made the entire experience unpleasant and my parents only had soup and no chow mein meal to go with their soup even though that's what they offer on their website. It's fine that it doesn't come with it but then don't say it does! The kid on the phone was very unprofessional and honestly due to this experience we might not order from here again. It just really left a sour taste in our mouths. Especially for how expensive everything was. The food is good, I will say that, but the service......idk just be sure to clarify what things are before you actually order. Apparently chow mein is crunchy egg...

Very mediocre food. Fell sick after eating. I had ordered the Shrimp Tom Kha soup for 2 and the Szechuan Chicken.

The soup was a disaster. Tom Kha is supposed to be tangy and zesty. This was essentially boiled shrimp water with faint hint spices. And it is supposed to serve two, but had 3 shrimp pieces. Absolute rubbish. I had to re-cook it at home with more spices to add the zing that was required.

As for the Szechuan Chicken, it was a hopeless disappointment as well. Szechuan cuisine is supposed to be hot and spicy. This was at best mediocre. And it was filled with celery. 60% celery, 30% carrots and onions and 10% chicken. And I ordered "CHICKEN" Szechuan. Very VERY disappointed.

Also I got diarrhea after this meal. Well not surprised with the quality of the food...

Ordered Orange Chicken with fried rice and a spring roll for pickup. Once opening the food at home, the rice was very mushy, the sauce on the chicken was virtually non-existent, as it was the sauce contained so much liquid that it all settled on the bottom. Furthermore, eating the chicken produced a taste of vile-fat, which I am guessing originated from the frying oil. Perhaps use a bit less, or another oil, next time. The taste of fat, and the lack of sauce taste led me being unable to finish the food. I think this is the worst Chinese food I have ordered for take-out, and I have ordered cheaper Chinese takeout in the past. If you are the owner, or a worker reading this, please consider making changes to the menu. One star only for the semi-good...