We went in and tried to spend our Double up Food Bucks because it’s one of the only places we know of where you can use the double up cards and the produce is a reasonable price. The cashier, Aiden, misheard us and thought we wanted to earn. So we earned on our double up and had to spend our EBT balance, which we were saving for grocery stores that don’t use Double up. We were confused the entire time and rather than clarify or confirm with us what happened, we felt like a burden to our cashier who seemed like he really would have preferred we got out and left. We got the impression that he may have been annoyed with us because of our requests, definitely would not describe him as kind or accommodating. Two separate times we went back in and tried to have the situation made right or refunded and no one could help us. Wish I could rate zero stars. Sincerely, Really poor and really...
Read moreUp until three weeks ago I would have given KENS 5 star rating the one time I have an issue I get no resolution I bought two ribeye steaks which cost me $34. When I got home and open the steaks I find a Band-Aid in the packaging. After stopping at the store twice leaving my business card and messages and calling twice on the phone I have is yet got no phone call from management. That first point I had receipt which I now can't find but don't appreciate the fact that the store manager can't even give me a courtesy call. I have shopped at the Plainfield store the old Clyde Park and 28th Street store and Eastern store. A little customer service will...
Read moreLove Ken's! Its the opposite of Costco (in a good way!) Small local grocery store, perfect if you need in season produce and something from the meat counter. I also love the huge variety of spice mixes! If you just need FOOD, affordable meat & veggies for a meal to cook or grill, this is the place. It's small, so you're in and out in no time. Not the place for exotic ingredients, paper products, toiletries or food "in boxes", just an old school grocery store, no frills, not trying to be more than that. Only negative for this Eastern Avenue location is the carts are kept outside, so they're wet in...
Read more